Specialist, Collections

NRF•Houston, TX

12d

About The Position

Norton Rose Fulbright is accepting expressions of interest from experienced revenue professionals for its Collections team through an evergreen hiring process. Applications will be considered on a rolling basis for future opportunities across the firm’s US offices; there may not be an immediate opening. The Specialist, Collections handles high-volume client correspondence, updates client status information in the firm database, and conducts comprehensive accounts receivable portfolio reviews by assigned partner. The role also supports ad hoc accounts receivable assignments and projects as needed. It is based in the United States and reports to the Senior Manager, Collections Team Lead.

Requirements

At least three years of proven success in collections.
Working knowledge of basic accounting principles.
Strong attention to detail and the ability to adapt quickly to new systems.
Exceptional written and verbal communication skills.
Proficiency with Microsoft Office products, including Excel and Word.
Ability to respond calmly, efficiently, and effectively to clients and staff at all levels.
Ability to identify and analyze issues and problems quickly, recommend and implement solutions, and respond effectively to inquiries.
Ability to handle confidential information and situations discreetly.
Ability to work on several projects simultaneously.
Energetic and self-motivated.

Nice To Haves

Bachelor’s or associate degree in Accounting or Finance.
Law firm or professional services experience.
Experience with Aderant, SAP, and/or Elite Enterprise.

Responsibilities

Regularly communicate with lawyers regarding collection efforts and the status of past-due accounts.
Work cooperatively and creatively with lawyers and administrative staff to collect past-due accounts effectively and promptly.
Communicate directly with clients to obtain payment status and resolve issues that may require research or communication with other firm departments.
Collaborate with partners, lawyers, secretaries, and the billing team to share or obtain relevant client information regarding payment of past-due accounts.
Audit important progress issues or problems and advise managerial staff.
Analyze partner portfolios and internal financial reports by partner, office, and client to identify potential collection issues.
Review and reconcile posted client payments, deductions, and application issues daily.
Enter updated information into systems regarding payment-related issues communicated by clients or billing partners.
Complete other duties and ad hoc accounts receivable assignments or projects as needed.