Collections Specialist

Transwest Inc • Zuni, CO

2d • $25 - $29

About The Position

A Collections Specialist in the transportation leasing industry manages and recovers lease and rental payments for assets such as trucks, trailers, containers, and fleet vehicles while preserving customer relationships and protecting the lessor’s assets. The role includes accounts receivable management, customer outreach, contract enforcement, risk mitigation, asset protection, and accurate documentation and compliance. The specialist also applies knowledge of transportation cycles, equipment value and utilization, and multi-jurisdiction considerations.

This is an hourly position with a compensation range of $25.00 to $29.00. It reports to the Operations Manager and is listed as first shift. The position is open until filled.

Requirements

• Bachelor’s or associate degree in Business Administration, Accounting, Finance, or related business or communication areas.
• Minimum of 5 years of collections experience.
• Strong knowledge of debt collections laws and regulations, including the FDCPA.
• Strong written and verbal communication skills.
• Computer skills, including CRM and ERP systems such as Power BI, Salesforce, Excel, and Google tools.
• Strong negotiation and communication skills.
• Analytical skills, including aging analysis, dispute resolution, and payoff calculation.
• Contract literacy.
• Professional firmness combined with customer empathy.

Nice To Haves

• Collections experience in leasing and transportation.
• Knowledge of transportation cycles and how seasonality and market swings affect cash flow and customers’ ability to make payments.
• Awareness of equipment condition, mileage or usage, and resale implications, where applicable.
• Familiarity with leases and recoveries spanning multiple states or countries.

Responsibilities

• Monitor accounts receivable aging reports, follow up on past-due invoices, and resolve billing disputes.
• Contact customers by phone and email to secure payments and negotiate payment plans.
• Interpret lease agreements, payment terms, late fees, and default clauses.
• Identify high-risk accounts early and escalate them to management, legal, third-party collections, or asset recovery teams when needed.
• Coordinate with the Asset Recovery Coordinator regarding repossession or return of equipment in cases of default.
• Maintain accurate records and comply with FDCPA where applicable, UCC, and internal policies.
• Perform other duties as assigned by the manager.

Benefits

• Medical, dental, and vision insurance for eligible employees.
• Voluntary and employer-paid life insurance and disability insurance.
• 401(k) with company match beginning with the employee’s first contribution.
• HSA and/or FSA, as applicable.
• Paid time off, sick time, and company-paid holidays.
• Employee car discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree