Collections Specialist

Ingo Payments•Remote, GA

2d•Hybrid

About The Position

Ingo Money is seeking a motivated, detail-oriented Collections Operations Specialist to support its Collections team. This entry-level opportunity is suited to someone interested in building experience in financial services, banking operations, transaction processing, fraud prevention, and customer support. The role focuses on data entry, account review, dispute processing, and operational research, and supports payment processing, return-item management, and recovery workflows. Accuracy and timeliness are essential because account updates and redeposits must follow internal schedules. The role involves maintaining account and return-item information in internal systems, processing customer account and payment updates, submitting disputes through a Republic bank client portal, researching MICR information, and validating records across systems. The specialist follows established procedures, escalates exceptions to the Collections Supervisor when necessary, protects confidential customer and financial information, and collaborates on assigned workflows and process-improvement initiatives. The position is described as remote in Georgia in the job details, while the location section also lists Hybrid in Alpharetta, Georgia.

Requirements

High school diploma or equivalent.
Working knowledge of Microsoft Excel, including sorting, filtering, and basic formulas.
Strong attention to detail and commitment to accuracy.
Ability to manage multiple tasks and meet deadlines with minimal supervision.
Ability to follow written procedures and learn new systems quickly.
Comfort performing high-volume data entry, validation, and review tasks.
Strong problem-solving and research skills.
Ability to meet fixed daily deadlines and consistently follow internal processing schedules.
Reliable attendance and commitment to established work schedules.
Take ownership and accountability for assigned work, ask questions when needed, and flag potential delays early.

Nice To Haves

At least 1 year of experience in banking, payments, collections, or back-office operations.
Familiarity with returned checks or ACH returns, disputes, or account research.
Experience working with databases or business systems beyond Excel.

Responsibilities

Enter, update, and maintain account and return-item information accurately in internal systems.
Complete customer account, return-item, and payment updates on time and within internal deadlines.
Submit disputes through the Republic bank client portal for Refer to Maker and Duplicate return items.
Review and research MICR information to identify and process returned items.
Validate data and identify reconciliations, discrepancies, inconsistencies, or missing information across internal and external systems.
Use Microsoft Excel to organize, review, analyze, and maintain data.
Follow established procedures and escalate exceptions to the Collections Supervisor when further research or approval is needed.
Maintain strict confidentiality when handling customer and financial information.
Support operational, administrative, and process-improvement initiatives as assigned.
Collaborate with team members to complete workflows accurately and on time.