Collections Specialist

GFL Environmental • Raleigh, NC

4d

About The Position

The Collections Specialist performs collection activity for assigned accounts and works effectively with General/Facility, Sales Representative, and branch personnel by providing collection status updates. The role provides excellent customer service to internal and external clients. Responsibilities include executing collection activities to meet monthly financial goals, reconciling accounts, managing unapplied cash, resolving outstanding issues and customer disputes, tracking outstanding accounts, reporting status to management, and maintaining accurate records in compliance with company policy and regulations.

Requirements

• 3–5 years of experience in commercial collections or Accounts Receivable.
• Associate’s degree or equivalent experience.
• Strong communication, problem-solving, and organizational skills.

Nice To Haves

• Experience with Google Workspace is highly desirable.
• Experience with AS400 and Soft Pak software is preferred.

Responsibilities

• Execute collection activities, including calls and letters, to meet or exceed monthly financial goals.
• Perform monthly account reconciliations, manage unapplied cash, and resolve outstanding issues.
• Collaborate with Sales and branch teams to provide collection status updates and resolve customer disputes.
• Track outstanding accounts and report their status to management.
• Maintain accurate records in compliance with company policy and regulations.
• Provide excellent customer service to internal and external clients.

Benefits

• Four medical plan options, including an HSA with employer contribution and match program.
• Dental coverage.
• Vision coverage.
• Employee Assistance Program with free counseling services.
• Paid time off.
• 401(k) with employer match.
• Competitive wages.
• Growth opportunities.
• Continuous learning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree