Insurance Carrier Support & Research Specialist
About The Position
The Insurance Carrier Support & Research Specialist works with insurance carriers, brokers, and internal accounting teams to research inquiries, manage documentation-related requests, and support accounting operations through effective communication and follow-through. The role is part of the Carrier Management Team, which serves as a bridge between insurance carriers and internal insurance accounting teams, helping ensure information is accurate, complete, and routed appropriately. The position offers exposure to multiple insurance accounting functions and focuses on carrier support, research, and problem-solving.
Requirements
- At least 2 years of experience in a service- or support-focused environment where follow-through and responsiveness are key.
- Strong research and problem-solving skills, with the ability to take ownership of work through resolution.
- Excellent written and verbal communication skills, including confidence interacting by phone and email.
- Strong organizational skills and the ability to manage competing priorities and meet service-level expectations.
- A collaborative, team-oriented mindset and a genuine interest in shared success.
Nice To Haves
- A professional certificate in business or a related field, or a degree.
Responsibilities
- Research and manage carrier assistance requests, documentation inquiries, and escalations, ensuring timely and accurate outcomes.
- Investigate missing, incomplete, or unclear commission documentation and coordinate resolution with the appropriate business partners.
- Partner with insurance carriers and brokers to gather, validate, and communicate information needed to support accounting processes.
- Serve as a liaison between insurance carriers and internal insurance accounting teams, helping ensure information is routed accurately and efficiently.
- Identify trends, recurring issues, and process improvement opportunities, and share recommendations that support operational efficiency.
- Collaborate with team members on complex assignments and contribute to a supportive, knowledge-sharing team environment.
- Support special projects and departmental initiatives that contribute to team and organizational goals.
Benefits
- Structured training, licensing support, and ongoing development opportunities.
- Comprehensive health, dental, vision, life, and disability insurance.
- Flexible spending account (FSA) and health savings account (HSA).
- 401(k) accounts and retirement savings matching.
- Paid time off, including vacation, sick, and personal days.
- Paid parental leave.
- Wellbeing program.
- Eligible bonuses, equity, and commissions for some positions.
- Company-paid life and disability plans.
- Collaborative culture, community impact through HUB Gives, and opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
