Desktop Support Specialist
About The Position
The Desktop Support Specialist I provides daily and long-term support for technology hardware and software at Vermont Mutual’s Montpelier and Berlin locations. The role configures and deploys computers and related resources, supports users with hardware, software, and connectivity issues, and maintains IT asset inventories and Help Desk records. The specialist also assists with strategic technology implementations and IT projects, contributes to quality control across end-user support and asset lifecycles, and works with vendors on service calls and equipment maintenance. The position receives general supervision from the IT Support Services Supervisor or another senior staff member.
Requirements
- An Associate’s degree in Computer Science, one to three years of relevant computer support experience, or a combination of education and experience providing comparable knowledge and skills.
- Thorough understanding of Microsoft Windows operating systems in a network environment.
- Advanced knowledge of personal computer hardware and software applications.
- Advanced knowledge of Help Desk and desktop troubleshooting techniques.
- Working experience with Microsoft Active Directory.
- Experience with iOS and Android operating systems.
- Ability to identify potential network issues from symptoms visible at the desktop level.
- Ability to analyze and evaluate procedures and problems and recommend effective solutions.
- Good planning, organizational, and time-management skills.
- Ability to communicate effectively, orally and in writing.
- Ability to establish and maintain effective working relationships.
- Ability to deal effectively and courteously with company users with varying levels of computer understanding, as well as outside vendors and consultants.
Nice To Haves
- Microsoft Certified Professional certification.
- CompTIA A+ certification.
- Experience supporting virtual desktops in a VMware environment.
- Experience supporting Mac OS X.
Responsibilities
- Configure and deploy desktops, laptops, and related resources.
- Maintain an active inventory of non-deployed resources and follow asset inventory tracking guidelines.
- Enter problems and resolutions, including dates and times, accurately and promptly in the online Help Desk system.
- Provide positive, exceptional customer service and foster partnership between IT and the end-user community.
- Assist with troubleshooting PC and peripheral hardware and desktop application software.
- Assist with troubleshooting data communications problems between personal computers and network hosts.
- Provide technical assistance to end users, help identify error sources, and recommend and perform remedial actions.
- Assist the Desktop Support Team in using network tools for desktop and Help Desk support.
- Assist with maintaining technical and procedural documentation for desktop hardware and software.
- Work with outside vendors regarding software service calls, failed equipment, and maintenance.
- Provide backup and support for Help Desk and Desktop support functions.
- Participate in IT projects and support strategic technology implementations.
- Oversee quality control of end-user support and IT assets throughout their lifecycles.
- Perform other duties or special projects as required or assigned.
Benefits
- Incentive compensation eligibility.
- Benefits eligibility.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
