Desktop Support Specialist

CAI • Fort Myers, FL

2d • Onsite

About The Position

CAI is seeking a Desktop Support Specialist to provide technical assistance to end users with hardware, software, and network-related issues. This is a full-time contract role performed onsite in Fort Myers. The specialist provides first- and second-level support, resolves technical issues, maintains systems and documentation, and assists users through ticketing, phone, walk-up, and remote support channels.

Requirements

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 1–3 years of experience in a desktop support, technical support, or help desk role.
• Strong knowledge of Windows and/or macOS operating systems.
• Experience supporting Microsoft 365 applications and services.
• Familiarity with Active Directory and basic networking concepts.
• Experience with ticketing systems and remote support tools.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.

Nice To Haves

• IT certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent.
• Experience supporting mobile devices, including iOS and Android platforms.
• Knowledge of endpoint management tools such as Microsoft Intune, SCCM, or JAMF.
• Experience with PowerShell, Bash, or other scripting and automation tools.
• Experience supporting hybrid or enterprise-scale environments.
• Strong documentation and organizational skills.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and updates.
• Respond to help desk tickets, phone calls, and walk-up support requests in a timely manner.
• Escalate complex issues to higher-level IT teams when necessary.
• Maintain accurate documentation of incidents, solutions, and system configurations.
• Assist with onboarding and offboarding by setting up and decommissioning user accounts and equipment.
• Support remote users via phone, email, and remote access tools.
• Ensure compliance with security policies, including antivirus, patch management, and access controls.
• Participate in asset management, inventory tracking, and equipment lifecycle management.

Benefits

• Medical, dental, and vision insurance.
• Access to a 401k retirement account.
• Paid time off.
• May be entitled to paid sick leave and/or other paid time off as provided by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree