Desktop Support Specialist

TEXAS PIPE AND SUPPLY COMPANY • Shreveport, LA

2d • Onsite

About The Position

The Desktop Support Specialist is the first point of contact for technical support across manufacturing and office environments. The role supports employees at all levels, from production-floor staff to executives, by resolving technical issues and keeping their technology running. This is an on-site position at a manufacturing facility in Shreveport, Louisiana, with no remote option. The schedule is Monday through Friday during normal business hours, with after-hours support as needed and travel up to 10% to local sites.

Requirements

• Extensive knowledge of Windows OS, iOS, and Android devices.
• Experience supporting Microsoft Office 365, RingCentral, Intune, Autopilot, and Freshservice.
• Experience supporting engineering applications such as AutoCAD, Gibbs CAM, and Predator.
• Excellent written and verbal communication skills in English.
• Strong critical-thinking, independent-analysis, and problem-solving abilities.
• Awareness of SLAs and good judgment in following the escalation path.
• Excellent time-management and multitasking skills.
• Strong work ethic and ability to see tasks through to completion.
• Ability to work independently and as part of a team.
• Experience working in both manufacturing and office environments.

Nice To Haves

• Four or more years of professional IT experience in a corporate environment.
• Relevant education or IT certifications, such as CompTIA A+ or Microsoft certifications.
• Prior experience in a manufacturing environment.
• Ability to communicate effectively between manufacturing and IT stakeholders.
• Confidence bringing stakeholders together on system modernization and integration.
• A team-oriented mindset and professional conduct that supports productivity, efficiency, and cooperation across the organization.

Responsibilities

• Deploy and maintain desktop application software.
• Provide technical support to end users at all levels, from front-line staff to executives.
• Troubleshoot, diagnose, and resolve desktop system and application incidents remotely and in person.
• Support the employee lifecycle, including onboarding new hires, handling moves, and processing terminations.
• Administer printers, including managing service calls and replacing toner.
• Support periodic inventories of IT resources.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior