Hotel Manager Jobs

About The Position

Requirements

• High School diploma or equivalent required.
• Two to three years of progressive experience in a hotel or related field preferred.
• Ability to stand for the entire shift.
• Effective verbal and written communication with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Attend required hotel meetings and training.
• Maintain regular attendance according to scheduling and hotel needs.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and personal protective equipment.
• Ability to handle problems by anticipating, preventing, identifying, and solving them.
• Ability to understand and apply complex information and data from various sources.
• Ability to cross-train in other department-related areas.
• Ability to maintain confidentiality.
• Ability to show initiative and anticipate guest or operational needs.
• Maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.

Nice To Haves

• College coursework in a related field.
• Previous supervisory responsibility.

Responsibilities

• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
• Motivate, coach, counsel, and discipline housekeeping personnel according to Highgate Hotel SOPs.
• Carry a phone with a Relay option and use Relay devices efficiently and professionally, following hotel radio etiquette.
• Maintain access to Alice, monitor team progress, and report maintenance issues through proper communication.
• Monitor and act on special requests, including VIPs, special-needs rooms, and connecting rooms.
• Attend weekly staff meetings and provide rotational training according to Highgate Hotel standards.
• Maintain and monitor Lost and Found procedures and policies.
• Maintain a scheduled cleaning program, including floor care, hard cleaning, and mattress flipping, and keep detailed checklists for each position.
• Assist in maintaining and controlling housekeeping equipment.
• Maintain the cleanliness and organization of the Housekeeping Office, linen rooms, storage closets, and stairwells.
• Assist in ensuring compliance with corporate Risk Management standards, including MSDS and HazComm.
• Ensure public areas, guest rooms, and back-of-house areas are cleaned to Highgate Hotel standards.
• Record valet laundry and review incoming laundry at the end of the day to ensure all items have been returned.
• Protect guest privacy and security by following Highgate Hotel procedures.
• Monitor work orders, submit them to Engineering, and follow up to ensure completion.
• Conduct pre-shift meetings for Room Attendants and House Attendants.
• Respond to emergencies using information in MSD sheets and keep the sheets current and readily available.
• Participate in Manager on Duty coverage as required.
• Comply with Highgate Hotel standards and regulations and practice safe work habits.
• Ensure keys are turned in and assignments completed at the end of each shift.
• Know guest-room cleaning procedures and assist with cleaning when needed.
• Assist with training housekeeping staff.
• Inspect Room Attendants’ work daily within assigned sections to ensure standards and productivity levels are met.
• In the absence of the Executive Housekeeper or Assistant Executive Housekeeper, inspect VIP rooms and report their availability to the Front Office.
• Establish and maintain a key control system.
• Oversee end-of-day floor closing and ensure Room Attendants’ carts are clean and restocked.
• Oversee daily assignments and ensure Room Attendants and House Attendants have work assignments.
• Update and reinforce the use of detailed position checklists.
• Balance and clear room status nightly, compare the evening housekeeping report with the PMS room status report, and resolve discrepancies.
• Ensure consistency with departmental opening and closing procedures.
• Assist with maintaining required par levels of housekeeping and laundry supplies, amenities, and other supplies.
• Assist with timely monthly and quarterly housekeeping inventories.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law