Hotel Shift Manager

Caesars Entertainment•South Lake Tahoe, CA

20d

About The Position

The Hotel Shift Manager develops an environment that creates excitement for guests and team members, promotes and retains a highly skilled workforce, and manages the day-to-day shift operations of the Hotel Front Desk. The role supports superior guest service, team development, staffing and productivity, and adherence to Hotel Department policies and procedures. The position is with Harrah’s and Caesars Republic Lake Tahoe.

Requirements

Two to three years of experience in a Front Services position in a Hotel Services area.
Literate and fluent in English.
Ability to handle multiple tasks and duties simultaneously.
Strong verbal and written communication skills.
Strong organizational and administrative skills.
Demonstrated leadership skills.
Strong computer skills.
Ability to work a rotating shift with fluctuating days off.
Ability to uphold and demonstrate the highest level of integrity and recognize standards required in a regulated business.
Act as a role model to other team members, represent Caesars Entertainment positively, and encourage others to do the same.
Adhere to regulatory, company, and department policies and procedures.

Nice To Haves

College degree preferred, especially in Hotel or Institutional Management.

Responsibilities

Build and retain customer relationships and mentor team members to provide superior customer service.
Hire, train, motivate, evaluate, and supervise assigned personnel; coach team members toward success and continued skill improvement.
Direct day-to-day shift operations to ensure guests receive service and comfort consistent with Caesars Entertainment standards.
Review daily staffing requirements, adjust staffing as needed, and confer with lead staff to support guest service and productivity.
Recognize priority services for tiered-level guests.
Handle guest inquiries and complaints efficiently, courteously, and tactfully.
Administer Hotel Department policies and procedures and ensure adherence.
Perform Front Desk operational duties as necessary.
Recommend personnel changes, including hiring, promotion, demotion, and release; approve wage and salary adjustments within established guidelines; approve regular vacation and recommend leaves of absence.
Update and establish procedures for promotions and other Hotel Operations information, and communicate changes and programs to team members.