Sales Manager

HAYA Hotel • Tampa, FL

20d

About The Position

Hotel Haya is seeking a Sales Manager to lead group sales efforts and generate business for a new hotel product. The role focuses on prospecting, identifying market needs, filling booking gaps, and developing future business. The Sales Manager works with hotel departments and clients to deliver tailored upscale hospitality experiences and support the hotel’s restaurant, social, meeting, and event offerings. The position reports to the Director of Sales and is exempt.

The role requires ownership of an assigned sales territory, analysis of market intelligence and hotel business, and maintenance of group and transient account information in Delphi.fdc. The Sales Manager evaluates, solicits, sells, and confirms business in an assigned market to meet sales and profitability goals while managing room and function-space dates, availability, and rates. The position also involves client negotiations, prompt follow-up, collaboration across departments, and support for client appointments and sales activities, including some evenings and weekends.

The successful candidate will model the company’s Art + Science ideologies and principles of People, Place, and Character; foster collaboration and translocal hospitality; and build trusting relationships with clients, colleagues, and other stakeholders. They will lead by example, coach and support team members, communicate adaptably, make analytical recommendations, and exercise integrity, discretion, and confidentiality.

Requirements

• At least two years in a sales role within upscale, lifestyle, or luxury hospitality companies.
• Comfort working without a big-box hotel company central reservation system.
• Willingness to work a flexible schedule to meet client needs, which may include weekends or evenings.
• Familiarity with and ability to read, understand, and develop strategy using market intelligence reports, including STR, Knowland Group, and Agency 360.
• Understanding of the Delphi.fdc sales and catering CMS.
• Professional proficiency in English reading, writing, and verbal communication.

Nice To Haves

• Experience working for a boutique or lifestyle hotel company.

Responsibilities

• Reinforce the company’s Art + Science ideologies and model translocal hospitality, intuitive service, and collaboration.
• Uphold and role-model the company’s principles of People, Place, and Character, supporting peers and team members in doing the same.
• Analyze business, booking guidelines, and function-space-to-guest-room ratios in the hotel’s interest, coordinating with catering and other stakeholders to meet or exceed client expectations.
• Plan or support sales activities, promotions, and client events that highlight the city’s heritage and character, the hotel’s uniqueness, and local merchants.
• Negotiate fairly and transparently with clients to achieve revenue and profit potential while meeting client needs.
• Maintain and document pertinent information for group and transient accounts in Delphi.fdc.
• Respond promptly to client requests and needs, and follow trace dates to ensure timely service.
• Collaborate with other departments to book business, address cancellation risks and groups that have outgrown confirmed space, and involve senior management when needed to close sales.
• Maintain expert knowledge of the hotel’s and competitors’ facilities, services, amenities, and meeting space to match client needs.
• Own the assigned sales territory and recommend pricing, availability, services, or amenity updates to the Director of Sales in response to market needs.
• Collaborate with the team to develop and support service and product differentiation that attracts groups.
• Support client schedules and sales revenue goals by assisting with telephone volume, walk-in site inspections, and evening and weekend appointments.
• Take on reasonable requests from the Director of Sales or other Executive Committee members.
• Build trusting, transparent relationships with stakeholders and develop rapport and respect with peers.
• Follow established practices and procedures and project the appropriate hotel brand voice and image.
• Evaluate, solicit, sell, and confirm business in the assigned market to meet budgeted sales and profitability goals while controlling guest-room and function-space dates, availability, and rates.
• Work directly with team members, coach and counsel them, and provide constructive feedback.
• Use analytical thinking, seek facts, and express recommendations without ego.
• Build rapport and adapt communication and presentation approaches to different audiences and stakeholders.
• Conduct fact-finding collaboratively and value others’ input to identify issues and implementation barriers.
• Make decisions with integrity, maintain confidentiality across internal work groups, and use discretion appropriately.

Benefits

• Paid time off, including vacation, sick time, and a floating holiday.
• Paid time off to volunteer in the community.
• Free parking in Ybor.
• Free shift meal prepared by in-house culinary staff.
• Up to 50% off food when dining at the restaurant as a guest.
• Discounted room rates for out-of-town guests.
• Medical benefit premiums beginning at $66 biweekly.
• Work with a team described as passionate about hospitality, celebrating diversity, and embracing individuality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed