Assistant Front Office Manager

Asher Adams, An Autograph Collection Hotel•Salt Lake City, UT

20d

About The Position

The Assistant Front Office Manager assists the Front Office Manager in supervising front office operations to support profitability, exceptional service, quality, and value throughout each guest’s stay. The role helps oversee the front office, concierge, PBX, and bell staff, including selecting, training, and developing team members. The position works primarily the evening shift to ensure a Manager on Duty is available in the evening. The role involves assisting guests, handling front-desk and telephone requests, monitoring reservations and guest accounts, coordinating with other departments, maintaining organized work areas, updating computer systems, and verifying shift work and deposits. The Assistant Front Office Manager may serve as Manager on Duty and respond to guest complaints and concerns. The position is at Asher Adams, a hotel located in the Union Pacific Depot in downtown Salt Lake City. Davidson Hospitality Group describes a benefits program intended to support team members and their families. Employment is contingent on a pre-employment drug test and background check; the company participates in E-Verify.

Requirements

Prior cash-handling experience.
High school graduate or GED equivalent.
7th- or 8th-grade math skills.
Ability to communicate effectively with the public and other employees.
Fluency in reading, writing, and speaking English.
Six months of front desk experience.
At least two years of previous hotel front-office or guest-services experience.
Extensive knowledge of all hotel departments.
Excellent guest-service, organization, and problem-solving skills.
Ability to multitask and work in a fast-paced environment.
Knowledge of computer programs used in property management.
Ability to work a flexible schedule, including weekends and holidays.
Must not pose a direct threat to the health or safety of self or others.

Responsibilities

Answer guest questions and provide information and assistance.
Answer telephones.
Check guests in and out.
Communicate with other departments to fulfill guest needs.
Maintain a neat and organized work area.
Monitor reservations and house count.
Monitor the status of guest accounts.
Report unsafe conditions immediately.
Update information in computer systems, including posting charges.
Act as Manager on Duty when assigned.
Address complaints and concerns during shifts, and contact a department manager or Manager on Duty when unable to resolve them.
Complete other duties assigned by a supervisor, including cross-training.
Verify shift work and deposits.
Assist with training and development of new Front Desk Clerks.
Attend mandatory meetings.
Call other area hotels for room status.
Follow checklists for required duties and timelines.
Read and pass on the log and communicate with the previous shift.
Run and complete reports, such as high-balance and cash-basis reports.
Use Verifone to authorize credit cards and checks.
Perform other duties assigned by a supervisor.