Host Jobs

About The Position

Requirements

• Excellent customer service skills, with the ability to create a welcoming and friendly atmosphere for customers
• Strong organizational and multitasking abilities to handle high-volume situations efficiently
• Ability to remain calm and composed under pressure; providing excellent service even during busy times
• Outstanding communication skills with the ability to interact effectively with customers and team members
• Flexibility in working hours, including early mornings, evenings, weekends, and holidays; and time for All Staff meetings and tastings
• Patience and adaptability
• Self-motivated and a team player
• High ethics, hard worker, and a great sense of humor

Nice To Haves

• Previous experience as a Host or in a similar role is preferred
• Knowledge of bar/restaurant operations and familiarity with reservation systems

Responsibilities

• Know and execute the service expectations outlined in the service manual
• Maintain a comprehensive knowledge of Tock and any other booking system used
• Know the table numbers and position numbers in all sections of the restaurant
• Maintain a comprehensive knowledge of our reservation policies and procedures, and the hours for all spaces in the building
• Cultivate a fluency in verbiage for the waitlist, our reservation policies and procedures, as well as voicemails
• Build a thorough knowledge of the food and beverage items and their preparation available in all active spaces in the building
• Treat all areas of the restaurant with respect; clean and reset to zero when necessary
• Build a thorough knowledge of our service standards and style as detailed by the Employee Manual
• Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy
• Ability to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated
• Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy
• Be up to date on Slack, with particular attention to the Announcement Board and the Host, Pre-Shift, and Product Updates channels, before you arrive for your shift
• Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift
• Arrive to work every day with a positive attitude, a willingness to learn, and prepared for the shift
• Ask for help when you need it; asking for help is a sign of strength, not a sign of weakness
• Help all departments whenever possible
• Assist service through food and beverage running, watering, and flipping tables.
• Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary
• Help to promote a safe and clean environment for co-workers, and guests; maintain the ABK mantra.
• Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest
• Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures.
• Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
• Act in a professional manner and represent Death & Co / Gin & Luck graciously whether you are in house, traveling, or at another local establishment
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook

Benefits

• 401(k)
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Vision insurance
• Wellness resources
• Medical, dental, vision, 401k and life insurance are included in our benefits package for full-time/part-time employees.