Host/Hostess (Seasonal Part-Time) | evo Hotel | Tahoe City, CA

PM Hotel Group•Tahoe City, CA

11d•Onsite

About The Position

The Host/Hostess welcomes guests and responds to their needs and requests promptly and professionally, referring matters to the Restaurant Manager when necessary. The role provides courteous service in person and over the telephone, including making restaurant reservations, greeting and seating guests, providing menus, and answering questions about the restaurant and hotel. The Host/Hostess helps maintain continuity of dining-room service, assists service staff as needed, and ensures guests are seated with proper rotation of service stations. The position also involves maintaining clean and serviceable menus, check presenters, and wine lists; making or voiding changes to guest checks as needed; requesting replenishment of storeroom items; and recording covers, staffing, service flow, and guest comments in the shift log. The Host/Hostess must follow company policies and safety standards, report suspicious occurrences and hazards, maintain clean and safe work areas, attend mandatory meetings, and perform other assigned tasks, including cross-training. This is a seasonal, part-time, non-exempt position through April 2027. Pay rate is $16.90.

Requirements

Fluency in the local language, both verbal and written.
High school diploma or equivalent.
Familiarity with proper seating etiquette and salutations.
Basic knowledge of food, service standards, and procedures.
Knowledge of currently accepted business telephone etiquette.
Ability to work well at a very fast pace and under pressure.
Ability to stand and move at least 75% of the time.
Ability to lift at least 50 lbs.

Responsibilities

Respond to guest needs and requests promptly and professionally, referring matters to the Restaurant Manager when necessary.
Greet guests courteously and professionally on arrival and thank them at departure.
Inform the manager of guest comments and complaints.
Stay informed about current house count, visiting VIPs, and hotel functions to provide personalized service.
Provide service in person and by telephone, including making restaurant reservations, greeting and seating guests, providing menus, and answering questions about the restaurant and hotel.
Oversee continuity of dining-room service and assist service staff as necessary.
Rotate seating among service stations appropriately.
Maintain the cleanliness and good condition of menus, check presenters, and wine lists used during each shift.
Void or change guest checks as needed to support guest satisfaction and follow correct procedures.
Request replenishment of storeroom items from Purchasing as directed.
Record covers, staffing, service flow, and guest comments in the log book for each shift.
Follow company policies and procedures.
Immediately report suspicious occurrences and hazardous conditions.
Maintain clean and safe work areas and follow company safety standards, including proper equipment handling.
Attend mandatory meetings as directed.
Perform other assigned tasks, including cross-training.