Box Office Host

Flix Brewhouse•Round Rock, TX

7d•$10 - $12•Onsite

About The Position

Box Office Hosts welcome cinema guests and help provide an excellent movie-going and brewpub experience. They maintain knowledge of the show schedule, seating chart, sales, marketing efforts, loyalty program, menu, and other operational programs. The role focuses on exceeding guest satisfaction by giving personal attention, taking ownership of service, and resolving problems with empathy and follow-through. Hosts sell and ticket movies, assist guests with seating and purchasing choices, answer telephones, process sales through point-of-sale terminals, and accurately manage assigned cash drawers. They maintain a professional appearance in the company uniform, keep their workstation and designated areas clean, and care for cinema equipment. The position requires frequent guest interaction, teamwork, and working calmly under pressure. Work conditions include exposure to heat or cold from mechanical equipment and moderate to loud noise.

Requirements

Strong verbal communication skills and a warm, inviting personality.
Ability to multitask, be personable, and be detail-oriented.
Ability to take direction and work collaboratively in a team environment.
Ability to remain calm and perform job duties effectively under pressure.
Accountability, self-motivation, organization, and problem-solving skills.
Commitment to quality movie-going and brewpub service, including menu knowledge.
Ability to speak and hear.
Close and distance vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to stand and walk for long periods.
Ability to reach, bend, stoop, frequently lift up to 35 lbs., and occasionally lift or move 50 lbs.
Availability to work some nights and weekends.

Nice To Haves

Passion for movies.
Radiant positivity.

Responsibilities

Greet guests with a pleasant, upbeat attitude and thank guests as they leave.
Answer telephones politely and promptly.
Refer guest complaints and concerns to management urgently.
Sell tickets and accurately manage guest ticketing and seating.
Know current and upcoming movie storylines, show schedules, seating charts, marketing programs, loyalty programs, and operational procedures.
Know cinema menu items and prices, inform guests of purchasing choices, and use positive up-selling and suggestive-selling practices.
Receive payments, provide correct change, use point-of-sale terminals for every sale, and accurately control assigned cash drawers.
Assist guests to the fullest extent possible and support guest satisfaction.
Wear the company uniform and maintain a professional appearance.
Maintain a clean workstation and clean designated areas each shift or as directed by management.
Care for the cinema and its equipment.