Box Office Host

Flix Brewhouse•Albuquerque, NM

7d•$10 - $12•Onsite

About The Position

Box Office Hosts welcome cinema guests and maintain extensive knowledge of the show schedule, seating chart, sales, marketing efforts, loyalty program, and other operational programs. The role focuses on exceeding guest satisfaction by providing personal attention, taking ownership of service, and resolving guest problems with empathy, solutions, and follow-through. Hosts make ticket purchases easy, help guests navigate the cinema, share information about movies and menu offerings, and support a positive movie-going and brewpub experience. They handle ticket sales and payments, use the cinema’s point-of-sale terminals, manage assigned cash drawers, and help ensure guests are ticketed and seated correctly. Hosts also maintain a professional appearance, keep workstations and designated areas clean, and care for cinema equipment. The position requires standing and walking for extended periods, speaking and hearing, and the ability to reach, bend, stoop, and lift or move items. Working conditions include exposure to heat or cold from mechanical equipment and moderate to loud noise. Some nights and weekends are required.

Requirements

Exceptional verbal communication skills and a warm, inviting personality.
Ability to multitask, be personable, and pay attention to detail.
Ability to take direction, develop, and work in a team environment.
Ability to remain calm and perform job duties effectively under pressure.
Accountability, self-motivation, organization, and problem-solving skills.
Commitment to quality movie-going and brewpub service, including menu knowledge.
Ability to work some nights and weekends.
Ability to speak and hear.
Close and distance vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to stand and walk for long periods.
Ability to reach, bend, stoop, frequently lift up to 35 pounds, and occasionally lift or move 50 pounds.

Responsibilities

Greet guests with a pleasant, upbeat attitude and thank guests as they leave.
Answer telephone calls politely and promptly.
Refer guest complaints and concerns to management urgently.
Sell tickets and help guests understand their purchasing choices.
Know the storylines of current and upcoming movies and the company’s marketing programs.
Maintain knowledge of cinema menu items and prices.
Use positive upselling and suggestive-selling practices.
Receive money and provide the correct change for each sale.
Use point-of-sale terminals for every sale and learn company procedures for operating them.
Accurately manage assigned cash drawers.
Accurately control guest ticketing and seating in shows.
Wear the company uniform and maintain a professional appearance.
Keep the workstation clean and clean designated areas each shift, along with other areas as directed by management.
Care for the cinema and its equipment.
Assist guests to the fullest extent possible and help resolve their concerns.