Box Office Host

Flix Brewhouse•El Paso, TX

15h•$10 - $12•Onsite

About The Position

Box Office Hosts welcome cinema guests and maintain extensive knowledge of the show schedule, seating chart, sales, marketing efforts, loyalty program, and other operational programs. The purpose of the role is to exceed guest satisfaction by providing personal attention, taking ownership of excellent service, and resolving guest problems with empathy, solutions, and follow-through. The role includes greeting and assisting guests, selling and ticketing shows, handling payments and cash drawers, answering telephone calls, sharing movie and menu information, and using the cinema’s point-of-sale terminals. Hosts also maintain a professional appearance, keep their workstation and designated areas clean, and care for cinema equipment. The position requires standing and walking for extended periods, lifting up to 35 pounds frequently and up to 50 pounds occasionally, and working around mechanical-equipment heat or cold and moderate to loud noise. Nights and weekends may be required.

Requirements

Strong verbal communication skills and a warm, inviting personality.
Ability to multitask, be personable, and pay attention to detail.
Ability to take direction and work collaboratively in a team environment.
Ability to remain calm and perform job duties effectively under pressure.
Accountability, self-motivation, organization, and problem-solving skills.
Commitment to quality movie-going and brewpub service and menu knowledge.
Ability to speak and hear.
Close and distance vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to stand and walk for long periods.
Ability to reach, bend, and stoop; frequently lift up to 35 pounds and occasionally lift or move up to 50 pounds.
Availability to work some nights and weekends.

Responsibilities

Greet guests with a pleasant, upbeat attitude and thank guests as they leave.
Answer telephone calls politely and promptly.
Refer guest complaints and concerns to management urgently.
Sell tickets and accurately manage guest ticketing and seating.
Know current and upcoming movie storylines, marketing programs, menu items, and prices.
Inform guests of buying choices and use positive up-selling and suggestive-selling practices.
Receive payments, provide correct change, use point-of-sale terminals for every sale, and accurately control assigned cash drawers.
Learn and follow company procedures for sales terminals.
Wear the company uniform and maintain a professional appearance.
Maintain a clean workstation and clean designated areas each shift or as directed by management.
Care for the cinema and its equipment.
Assist guests to the fullest extent possible and help resolve their problems with empathy and follow-through.