Box Office Host

Flix Brewhouse•Albuquerque, NM

7d•Onsite

About The Position

Box Office Hosts welcome cinema guests and maintain extensive knowledge of the show schedule, seating chart, sales, marketing efforts, loyalty program, and other operational programs. The purpose of the role is to exceed guest satisfaction by giving personal attention and taking ownership of excellent service. Hosts listen to guest concerns, apologize with empathy, find solutions, and follow through when resolving problems. The role involves greeting guests, answering phones, selling and ticketing movie admissions, helping guests with seating and purchase choices, and processing sales through the cinema’s point-of-sale terminals. Hosts are expected to know current and upcoming movie storylines, marketing programs, menu items, and prices. They also maintain their cash drawers, professional appearance, and a clean workstation, and care for cinema equipment and designated areas. The position requires strong communication and guest-service skills, the ability to multitask and work collaboratively, and the ability to remain calm and effective under pressure. Hosts must be able to stand and walk for extended periods and lift or move items weighing up to 50 pounds. Working conditions include exposure to heat or cold from mechanical equipment and moderate to loud noise. Night and weekend availability is expected.

Requirements

Strong verbal communication skills and a warm, inviting personality.
Ability to multitask, be personable, and pay attention to detail.
Ability to take direction and work in a team environment.
Ability to remain calm and perform job duties effectively under pressure.
Accountability, self-motivation, organization, and problem-solving skills.
Commitment to quality movie-going and brewpub service, including knowledge of the menu.
Ability to speak and hear.
Close and distance vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to stand and walk for long periods.
Ability to reach, bend, and stoop, and frequently lift up to 35 pounds and occasionally lift or move 50 pounds.
Availability to work nights and weekends.

Nice To Haves

Passion for movies.
Radiant positivity.

Responsibilities

Greet guests with a pleasant, upbeat attitude and thank guests as they leave.
Answer telephone calls politely and promptly.
Refer guest complaints and concerns to management urgently.
Sell tickets and provide accurate ticketing and guest seating for shows.
Know storylines for current and upcoming movies and stay informed about marketing programs.
Know cinema menu items and prices, inform guests of their buying choices, and use positive upselling and suggestive-selling practices.
Receive payments and provide the correct change for each sale.
Use the cinema’s point-of-sale terminals for every sale and follow company procedures for using them.
Accurately control money in assigned cash drawers.
Assist guests to the fullest extent possible and take ownership of resolving guest problems.
Wear the company uniform and maintain a professional appearance.
Maintain a clean workstation and clean designated areas each shift or as directed by management.
Care for the cinema and its equipment.
Work collaboratively and execute duties effectively under pressure.