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Patient Communications Specialist (Administrative or Clinical / Call Center)

Penobscot Community Health Care•Bangor, ME
•$17 - $24•Hybrid
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About The Position

The Patient Communications Specialist works in PCHC’s Patient Communications Center, a comprehensive call center supporting multiple PCHC clinics. The role serves as an initial point of contact for patients calling about care and scheduling, and helps ensure patients feel respected and heard. The specialist provides patient-centered service, coordinates communication between patients and clinical teams, and supports efficient access to care and related resources. The position is full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m. Work is initially in person in Bangor, Maine. Remote work may be possible after successful completion of a six-month in-person training period and a productivity assessment, subject to eligibility under PCHC’s Telecommuting Policy. The stated salary range applies to Patient Communications Specialist I (Administrative): $17–$24 per hour.

Requirements

  • High school diploma or equivalent educational certification.
  • Excellent IT and technology skills.
  • Complete a Medical Terminology course within one year of hire.
  • For Patient Communications Specialist I (Administrative): three years of experience providing high-level customer service, preferably in a medical office setting.

Nice To Haves

  • Experience in a large call center.

Responsibilities

  • Serve as an ambassador for PCHC by providing high-quality customer service through kindness, effective communication, advocacy, and follow-through.
  • Act as the first telephonic point of contact for matters related to patient care and scheduling.
  • Liaise between patients and clinical teams, ensuring communication is clear, accurate, and timely and that patients feel respected and heard.
  • Verify patient demographic information for accuracy and consistency across appropriate EMR formats.
  • Schedule appointments accurately according to established protocols and guidelines.
  • Learn PCHC practices and providers and processes relating to records, referrals, billing, insurance, and sliding-fee applications.
  • Answer patient inquiries to streamline processes for patients and reduce clinical-team workloads.
  • Collaborate with teams to identify ways to improve the patient experience.

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

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