PHSO Quality Improvement Specialist

Baptist Health•Little Rock, AR

About The Position

The PHSO Quality Improvement Specialist helps achieve quality performance in value-based care contracts. The role analyzes healthcare gaps, improves patient engagement, and educates patients about the need for preventive healthcare screenings. The specialist documents in electronic medical records (EMR), payer portals, and other required systems to ensure records are accurate and complete. The position also performs low-risk outreach to patients discharged from an acute setting and refers them to Care Coordinators or providers when appropriate. The specialist collaborates with the healthcare team to achieve quality performance outcomes in value-based care contracts.

Requirements

  • Licensed Practical Nurse, Medical Assistant Certification, or relevant experience as a Pharmacy Technician in the state of Arkansas.
  • At least 2 years of experience in an ambulatory healthcare or pharmacy setting.
  • Arkansas driver's license.

Responsibilities

  • Analyze healthcare gaps.
  • Improve patient engagement.
  • Educate patients about the need for preventive healthcare screenings.
  • Document in electronic medical records (EMR), payer portals, or other required systems to maintain accurate and complete records.
  • Perform low-risk outreach to patients discharged from an acute setting.
  • Refer patients to Care Coordinators or providers when appropriate.
  • Collaborate with the healthcare team to achieve quality performance outcomes in value-based care contracts.
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