Customer Service Specialist

McAlester Regional Health Center Authority • McAlester, OK

12h

About The Position

The Customer Service Specialist plays a critical role in ensuring customer satisfaction by providing timely, accurate, and empathetic support. The position addresses customer inquiries, resolves issues, and facilitates communication between customers and internal teams. The specialist helps build strong customer relationships that foster loyalty and trust and supports the organization’s reputation and growth. Success requires understanding the organization’s products and services and handling complex situations with professionalism and patience. As a key point of contact, the specialist helps ensure positive customer interactions and an excellent overall experience.

Requirements

• High school diploma or equivalent.
• Proven experience in a customer service role or similar position.
• Strong verbal and written communication skills.
• Basic computer proficiency, including familiarity with Microsoft Office.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency with CRM software and other computer tools.
• Problem-solving skills.
• Time management and multitasking abilities.

Nice To Haves

• Associate’s or Bachelor’s degree in Business, Communications, or a related field.
• Experience working in a call center or customer support environment.
• Knowledge of the company’s industry or products.
• Bilingual abilities, especially in Spanish and English.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues by identifying problems, researching answers, and providing appropriate solutions.
• Document customer interactions accurately in the company’s system to maintain up-to-date records.
• Collaborate with departments such as sales, technical support, and logistics to ensure customer needs are met effectively.
• Follow up with customers to verify that issues have been resolved and gather feedback for continuous improvement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED