Customer Service Specialist

Sherwin-Williams • Arlington, TX

6d • Onsite

About The Position

The Customer Service Specialist supports the success of Sherwin-Williams retail stores by helping wholesale and retail customers identify their needs, answering questions about products, and recommending appropriate solutions. The role is responsible for resolving customer concerns, maintaining product knowledge and store presentation standards, delivering excellent service, and consistently meeting sales goals. The position includes customer contact and access to payment methods, electronic equipment, personal information, merchandise, and other valuable items; Sherwin-Williams states that a criminal-history review is necessary for this role. The selected candidate is expected to work at Store #707210, 2801 E Pioneer Pkwy, Ste 130, Arlington, TX 76010.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve materials from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with company policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about offered products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, connection, retirement, health care, and commuting; specific offerings and eligibility are available through the company's benefits site.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed