Customer Service Specialist

Sherwin-Williams • Glen Allen, VA

5d • Onsite

About The Position

Customer Service Specialists support the success of Sherwin-Williams retail stores by helping wholesale and retail customers identify their needs, answering questions about products, and recommending appropriate solutions. They resolve customer concerns, support customer satisfaction, keep current on product features, maintain store and product presentation standards, and work toward store sales goals. The position is at Store #702827, 1079 Virginia Center Parkway, Glen Allen, VA 23059.

The role includes customer contact, potentially including minors, and access to cash and payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams has determined that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Candidates proceed through an online application, a digital video interview for qualified applicants, and an in-store interview for top candidates. The posting refers candidates to the company benefits site for a general description of benefits that eligible employees may receive; it does not specify individual benefit offerings.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without needing employment-visa sponsorship now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
• For internal Sherwin-Williams candidates: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For internal Sherwin-Williams candidates: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications, as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, community connection, retirement, health care, and commuting; specific offerings and eligibility are described on the benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed