Customer Service Specialist

Sherwin-Williams • Clovis, CA

5d • Onsite

About The Position

The Customer Service Specialist supports the success of a Sherwin-Williams retail store by serving wholesale and retail customers, identifying their needs, answering questions about products, and recommending suitable solutions. The role is expected to resolve customer concerns promptly, maintain product knowledge and store presentation standards, provide excellent service, and consistently meet sales goals. The selected candidate will work at Store #701615, 2700 Clovis Ave #106-107, Clovis, CA 93612-3951.

The position involves contact with customers, potentially including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that it conducts a criminal-history review for business, operational, reputational, and safety reasons. Candidates may complete an online application, a digital video interview, and an in-store interview. Compensation depends on factors such as skills, experience, training, licensure, certifications, and business needs; the posting does not provide a wage range.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without needing employment-visa sponsorship now or in the future.
• Must have a valid, unrestricted driver’s license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits relating to retirement, health care, total well-being, and commuting; specific offerings depend on eligibility and are listed on the company benefits site.
• The company describes flexibility intended to enhance health and well-being, opportunities to learn and develop skills, and an inclusive team and community commitment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed