Customer Service Specialist

Sherwin-Williams • Hastings, NE

8d • $17 - $20 • Onsite

About The Position

The Customer Service Specialist supports the success of Sherwin-Williams retail stores by assisting wholesale and retail customers, identifying their needs, answering product questions, and recommending suitable products and services. The role focuses on excellent customer service, resolving customer concerns, maintaining product knowledge and store presentation, and consistently achieving sales goals. The position is part time and is based at Store #703008, 315 N Burlington Ave, Hastings, NE 68901. Starting pay is $16.66 per hour.

The role involves customer contact, including potential interaction with minors, and access to payments, electronic equipment, personal information, merchandise, and other valuable items. A criminal-history review is conducted to protect the business, its operations and reputation, and the safety of customers, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without now or future sponsorship for employment visa status.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and by phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• A range of benefits related to health and well-being, career development, community connection, retirement, health care, and daily commuting; eligibility and details are available through the company's candidate benefits portal.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed