Supervisory Medical Administration Specialist - Patient Administration

Veterans Health Administration • Huntington, WV

11h

About The Position

The Supervisory Medical Administration Specialist functions as the Chief of Patient Administration for the Business Office, providing program management analysis, administration, supervision, and coordination for units in the Patient Administration Section (PAS). The position supports Eligibility, Enrollment, Compensation & Pension, Emergency Room Administration, decedent affairs, fugitive-felon matters, and after-hours administrative operations conducted by the Administrative Officer of the Day (AOD) and lower lead positions.

The specialist provides guidance on eligibility and enrollment, analyzes trends and processes, and coordinates with process-improvement teams to improve operations and patient-care programs. The position provides administrative support to the Business Office, upper management, and clinical services, and leadership across enrollment, eligibility, compensation and pension, emergency and after-hours operations.

The role has responsibility for organizing, planning, directing, and controlling programs aligned under PSS and directly supervises Program Support Assistants and AODs. It formulates plans and evaluates and coordinates day-to-day program administration; develops operating procedures and schedules; trains, assigns, and coordinates staff work; establishes priorities and deadlines; and monitors work quality and quantity. It also supports staff capability through recruiting, training, and participation in meetings and seminars. The specialist serves as the system-wide technical expert and Program Manager for enrollment and eligibility activities and conducts cost analyses, including life-cycle, cost-benefit, or economic evaluations.

This is a full-time position, Monday through Friday, 8:00 a.m. to 4:30 p.m.; some off-tour coverage may be required. Ad-hoc telework may be authorized and eligibility will be discussed during the interview. The position is not virtual. Relocation and recruitment incentives, Critical Skills Incentive, and Permanent Change of Station benefits are not authorized. The position requires a one-year probationary period or two-year trial period, as applicable.

Requirements

• U.S. citizenship.
• Meet the federal time-in-grade requirement, if applicable: for GS-11, 52 weeks at GS-09.
• One year of specialized experience equivalent to at least GS-09, including relevant health services administration and management; emergency management procedures; benefits, entitlements, enrollment policies and procedures; analytical approaches to organization, workflow, information requirements, planning, and project flowcharting; evaluation and improvement of work operations; computer skills including data mining and analysis; inpatient and outpatient operations; and supervisory experience such as project team organization, recruitment, and coaching frontline staff.
• Alternatively, qualify through a related Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree, or a related LL.M.; a transcript is required when qualifying through education.
• Alternatively, qualify through a combination of directly related specialized experience and graduate education in excess of two years; a transcript is required.
• Current or former federal employees applying under relevant provisions must meet applicable time-in-grade requirements and submit documentation as specified.
• Complete the required application steps, questionnaire, and online assessment.
• Meet Selective Service registration requirements, if applicable.
• Pass a background/security investigation and complete required onboarding and employment identification procedures.
• Participate in the seasonal influenza vaccination program, as required for VA Health Care Personnel.
• Serve the applicable one-year probationary period or two-year trial period.

Nice To Haves

• Supervisory experience.
• Experience with enrollment systems, eligibility, and Veterans Benefits.

Responsibilities

• Provide administrative support to the Business Office, upper management, and clinical services.
• Lead activities relating to enrollment, eligibility, compensation and pension, emergency operations, and after-hours administrative operations; support the section's lead positions.
• Organize, plan, direct, and control programs aligned under PSS.
• Directly supervise Program Support Assistants and Administrative Officers of the Day (AODs).
• Formulate plans and evaluate and coordinate day-to-day administrative management of the PSS program.
• Develop written operating procedures and work schedules; train, assign, and coordinate employee work.
• Establish priorities, schedules, and deadlines for routine and special assignments, and monitor work quality and quantity.
• Support staff capabilities through recruiting, short- and long-term training, and participation in meetings and seminars.
• Serve as the system-wide technical expert and Program Manager for enrollment and eligibility activities.
• Analyze trends and processes and coordinate with process-improvement teams to improve processes and patient-care programs.
• Perform project life-cycle or other cost analyses, cost-benefit analyses, or economic evaluations of programs.
• Perform other duties pertaining to the occupation as assigned to meet agency, department, facility, or service needs.

Benefits

• Federal employee benefits package available to the employee and family, subject to position eligibility.
• Potential annual-leave accrual credit for job-related non-federal experience or active-duty uniformed military service, if requested and approved before appointment; credit is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Ph.D. or professional degree