Supervisory Medical Administration Specialist

Veterans Health Administration•Huntington, WV

About The Position

The Assistant Chief, Health Administration Service (HAS) plans and administers the service line, ensuring compliance with Veterans Health Administration directives, laws, and program regulations. The incumbent is responsible for analyzing, supervising, and coordinating HAS programs and activities; acts in place of the Chief, HAS during absences; and oversees operational elements, including subordinate supervisors and staff. HAS administers patient support activities across the medical center and community clinics. These include benefits, enrollment, eligibility, Compensation and Pension, emergency and after-hours administrative operations, data integrity and validation, switchboard operations, decedent affairs, outpatient scheduling, ward administration, pre-registration, insurance verification, the Veteran Transportation Program, health information management, and business intelligence and revenue analysis. Some sections operate around the clock and require 24-hour shift coverage. The Assistant Chief oversees programs and patient-administration processes, supports performance and compliance, analyzes data and develops corrective actions, integrates HAS activities with other medical center operations and community agencies, and provides administrative supervision. The role also supports budget planning, audits resource use, and develops staffing models to address workload demands. The position is primarily sedentary, with limited walking, standing, sitting, and lifting. The work schedule is 8:00 a.m.–4:30 p.m., Monday through Friday. Ad-hoc telework may be authorized under VA policy; this is not a virtual position.

Requirements

One year of specialized experience equivalent to at least GS-11 in the normal line of progression; examples include experience in health care administration and patient-care delivery systems.
Knowledge of veteran benefits, inpatient admissions, discharges and transfers, outpatient scheduling, and coordination with clinical staff.
Supervisory skills and experience organizing projects, recruiting, conducting huddles, mentoring and coaching staff, and drafting policies.
Knowledge of human resources principles, including recruitment and labor relations.
Advanced computer skills, data mining, and data analysis.
Technical expertise in VistA and VSSC workload capture, including correcting incomplete encounters.
Oral and written communication skills.
For current or former federal employees covered by time-in-grade rules, 52 weeks at GS-11 is required for a GS-12 position.
Must be a U.S. citizen.
Must complete the required application steps, questionnaire, and online assessment.
Selective Service registration is required for males born after December 31, 1959.
Must undergo a background/security investigation and complete online onboarding.
Must participate in the seasonal influenza vaccination program.
Must serve a one-year probationary period or two-year trial period, as applicable.
No educational substitution is available at this grade level.

Responsibilities

Plan, develop, administer, and direct facility Health Administration Service programs, including matters concerning eligibility for medical benefits and access to care.
Collaborate with the Chief, HAS and others to develop and revise work plans, goals, and objectives.
Develop recommendations to address significant management issues and ensure assigned project requirements and objectives are met.
Oversee administrative processing for patient admissions, discharges, transfers, pre- and post-hospital care, deceased patients’ disposition and property, authorized services and supplies, and other patient services.
Work with system redesign, higher reliability, patient safety, and service leaders to improve efficiency.
Ensure HAS functions comply with regulatory requirements and meet medical center, VISN, and VHA goals.
Compile, validate, and analyze data and performance indicators; develop corrective actions and follow-up procedures to improve performance.
Review future program requirements and prepare reports, justifications, statistical data, and narrative materials for facility leaders and program managers.
Integrate HAS efforts with other medical center operations and community-based agencies and activities.
Organize and participate in multidisciplinary task forces, committees, and workgroups at facility, VISN, or national levels to support implementation of electronic administrative programs.
Provide administrative oversight and supervision to administrative personnel, including administrative and clerical support staff, and perform the full scope of supervisory duties.
Work with the Chief, HAS to develop service budget proposals and forecast the next fiscal year’s budget.
Maintain budget data and audit each section’s use of personnel resources, specialty equipment, and supplies.
Use productivity reports to develop staffing models and help subordinate supervisors manage staffing fluctuations in a 24-hour HAS operation.