Supervisory Medical Administration Officer

Veterans Health Administration•Gainesville, FL

21h•Onsite

About The Position

The Supervisory Medical Administration Officer, also identified as the Chief of Medical Administrative Service, reports directly to the Associate Director for Operations and serves as the principal advisor to the North Florida South Georgia Veterans Health System Executive Leadership. The position is the subject matter expert on patient administration, scheduling governance, data quality, medical-legal eligibility, beneficiary travel, health information management oversight, and enterprise patient administration policy compliance. The role leads the planning, development, coordination, implementation, direction, and control of Medical Administration Service operations. It provides technical guidance to managers and supervisors across system locations on patient processing and legal entitlement or eligibility for services. The officer has delegated authority for procedural changes, decisions, workload assignments, and commitments within the service line; establishes quality and productivity standards; and evaluates subordinate performance. The position serves as liaison officer and co-chair on committees, boards, and charters; prepares and presents the department’s needs and budget projections at annual budget hearings; and ensures the proper protection and release of information under the Freedom of Information Act, Health Information Portability and Privacy Act, and Privacy Act. A one-year supervisory probation period may be required. This is not a virtual position. A recruitment or relocation incentive may be authorized if the detail results in a permanent selection.

Requirements

One year of specialized experience equivalent to at least the GS-12 grade level in the normal line of progression for the occupation.
For current Federal employees who held a GS grade within the past 52 weeks, 52 weeks of time-in-grade at GS-12 is required for this GS-13 position.
U.S. citizenship is required.
Complete the application, questionnaire, and required online assessment.
Males born after December 31, 1959, must be registered with Selective Service.
Meet applicable background and security investigation requirements.
Participate in the Department of Veterans Affairs seasonal influenza vaccination program.
Serve a one-year probationary period or two-year trial period, as applicable.
Specialized experience includes leading personnel and program managers across inpatient, outpatient, emergency, long-term care, and specialty areas; planning subordinate workloads and priorities; developing long-range staffing strategies and organizational structures; auditing contractor work; developing policies and management controls consistent with applicable directives, accreditation requirements, privacy rules, and laws; preparing business cases, issue papers, briefings, and recommendations for executive leadership; and serving as liaison officer and committee co-chair.

Nice To Haves

Experience leading and directing Medical Administration Service operations in a complex healthcare environment.
Supervisory experience over administrative and clinical support staff.
Oversight of patient eligibility, admissions, transfers, scheduling, and bed management.
Experience developing policies, workload analyses, and performance measures.
Knowledge of VHA directives, Joint Commission standards, and regulatory requirements affecting Medical Administration Service operations.
Experience collaborating with executive leadership, service chiefs, and community partners to resolve operational issues.
Experience managing administrative programs across multiple sites of care.

Responsibilities

Lead strategic planning, development, coordination, implementation, direction, and control of Medical Administration Service activities and operations.
Plan the service department’s daily program and future administrative needs.
Provide technical advice to managers and supervisors across system locations on patient processing and legal entitlement or eligibility for services.
Exercise delegated authority over procedural changes, decisions, workload assignments, and commitments within the service line.
Establish quality and productivity standards for programs and operations, and develop, interpret, apply, and integrate objective criteria with acceptable standards.
Serve as liaison officer and co-chair on committees, boards, and charters.
Prepare and submit budget requests and projections, and attend annual budget hearings to explain department needs and justify requests.
Ensure proper protection and release of information under the Freedom of Information Act, Health Information Portability and Privacy Act, and Privacy Act.
Evaluate subordinate employees’ work performance and provide feedback on performance standards.