Supervisory Medical Administration Officer (Assistant Chief)

Veterans Health Administration • Long Beach, CA

4d • Onsite

About The Position

The Long Beach VA Health Care System is recruiting a Supervisory Medical Administrative Officer (Assistant Chief) for its Health Administration Service. The position evaluates, plans, and analyzes processes; produces executive reports; and analyzes dashboards to support service-wide improvements. It coordinates the collection of patient-care activity data and determines appropriate ways to present that information to executive leadership.

The role provides oversight of program management in Health Benefits, Enrollment/Eligibility, Beneficiary Travel, Administrative Officers on Duty, Decedent Affairs, and clinic operations. It applies managerial skills and strong oral presentation, written communication, and mathematical abilities. The position investigates patient complaints involving eligibility, transportation, inpatient operations, and clinic operations, and prepares written responses.

The officer adapts executive reporting to changing methods, interprets and implements regulations in operating procedures, and identifies solutions to significant management problems. The role also contributes to strategic planning and staffing-support decisions, analyzes special studies to find opportunities to improve customer service and process quality, and collaborates with leaders in other service sections to improve processes.

The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. This is not a virtual position. Relocation/recruitment incentives, a Critical Skills Incentive, and permanent change-of-station authorization are not available. The position is at the GS-13 level. A one-year probationary period may be required.

Requirements

• U.S. citizenship.
• For current or former Federal employees subject to the requirement, 52 weeks of time-in-grade at GS-12 for a GS-13 position.
• At least one year of specialized experience equivalent to GS-12, including comprehensive knowledge of administrative laws, policies, and regulations; execution of business functions; broad knowledge of patient administration; operational decision-making; and productivity of mission-oriented programs.
• Knowledge of the VHA Scheduling Directive and its processes, including the Recall System and New Enrollee Appointment Request (NEAR) list.
• Knowledge of enrollment and eligibility processes and benefit requirements.
• Knowledge of Veterans Transportation, special-mode transportation, and community transportation rules and regulations.
• Strong oral presentation, written communication, managerial, and mathematical skills.
• Complete the application, questionnaire, and required online assessment.
• Meet applicable Selective Service registration requirements for males born after December 31, 1959.
• Complete a background/security investigation and online onboarding requirements, including acceptable identity documentation.
• Participate in the VA seasonal influenza vaccination program.
• A one-year probationary period may be required.

Responsibilities

• Evaluate, plan, and analyze processes and produce executive reports and dashboard analyses to support service-wide improvements.
• Coordinate collection of data about patient-care activities and determine how to present it to executive leadership.
• Oversee program management in Health Benefits, Enrollment/Eligibility, Beneficiary Travel, Administrative Officers on Duty, Decedent Affairs, and clinic operations.
• Investigate patient complaints involving eligibility, transportation, inpatient operations, and clinic operations, and prepare written responses.
• Adapt executive reporting methods as requirements and methods of delivery change.
• Analyze, interpret, and implement regulations accurately in current operating procedures.
• Identify and propose solutions to significant management problems for which established management techniques may be inadequate.
• Contribute to strategic planning and staffing-support decisions to forecast future staffing and resource needs.
• Conduct and formulate special studies to identify opportunities to improve customer service and process quality.
• Collaborate with leaders from other service sections to develop ideas and changes that improve processes.

Benefits

• Federal employee benefits package; specific benefits depend on position type and eligibility. Newly appointed employees may request consideration for annual-leave service credit for qualifying job-related non-federal experience or active-duty uniformed military service; approval is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed