Improvement Specialist

MyMichigan Health • Midland, MI

10h

About The Position

The Transformation Specialist improves the performance of MyMichigan Health’s care processes by providing analytics, technology, and consulting services that support better performance and decision-making. The role identifies and facilitates value-improvement initiatives and waste-elimination projects, using methods including A3, Lean, Six Sigma, and innovation methodologies.

The specialist works with leaders and staff across clinic and hospital environments to improve workflows, reduce errors, standardize care processes, and build a culture of continuous improvement. The position also provides technical assistance and education, and conducts business-case and feasibility analyses that consider costs, benefits, risks, alternatives, and strategic implications.

Requirements

• Bachelor’s degree in a related field, such as health care, industrial and operational engineering, statistics, mathematics, economics, or quantitative analytics.
• Experience in project management and change management.
• Ability to work in both clinic and hospital environments.
• Proficient knowledge of Microsoft Office Suite.
• Ability to observe patient-care activities.
• Ability to lift 20 pounds.
• Dexterity for handling, reaching, grasping, fingering, and feeling.
• Ability to handle multiple tasks and stressful situations.
• Vision sufficient for reading and close-up work.
• Hearing and speech sufficient for phone and in-person communication.
• Ability to communicate verbally in person and by phone, and in writing.
• Ability to move freely around the department or hospital.
• Ability to perform duties involving regular public contact, decision-making, and exposure to stress.
• Ability to sit for long periods of time.
• Ability to work with some exposure to blood-borne pathogens and other potentially infectious materials.
• Ability to work in a latex environment.

Nice To Haves

• Master’s degree.
• Relevant process-improvement, project-management, or innovation certification, such as Six Sigma Green Belt, PMP, or Strategyzer.
• Knowledge and experience with Excel, Word, Visio, JMP, and other related computer systems and software.

Responsibilities

• Assist leadership teams in establishing project strategies, developing project plans, and applying process-improvement methodologies.
• Improve workflows by helping leaders develop A3 problem-solving and innovation projects to increase efficiency and reduce errors.
• Diagnose process-improvement opportunities and develop solutions using problem-solving fundamentals, statistical models, and other appropriate methods.
• Promote, educate, and instill a culture of continuous improvement.
• Assist in developing strategies to eliminate process variation and standardize care processes within MyMichigan Health.
• Develop effective and trusting working relationships with staff at all levels, including frontline staff, administrators, and clinical leaders.
• Provide technical assistance and education to hospital departments to help them meet objectives.
• Apply business consulting, analytics and business intelligence, management engineering, and operations research methodologies and tools.
• Perform business-case and feasibility analyses, examining costs, benefits, and risks associated with proposed investments or projects; recommend alternatives and highlight strategic implications.

What This Job Offers

• Job Type: Full-time