Performance Improvement Specialist

Shriners Hospitals for Children • Sacramento, CA

1d

About The Position

The Performance Improvement Specialist supports the PI/Risk Management Department, hospital staff, leadership, and medical staff by identifying and facilitating process improvement and safety opportunities. The role facilitates implementation of evidence-based practices through data extraction and analysis and performance improvement methodologies, and actively leads and participates in planning, implementation, and evaluation of quality and safety programs.

The specialist facilitates improvements in outcomes related to environment and patient safety, patient satisfaction, and clinical quality, and serves as a resource and expert in performance improvement methodologies. The role develops educational content and supports staff training and mentoring in performance improvement and safety activities. The specialist assesses and facilitates systems and processes to help ensure care is safe, timely, effective, efficient, equitable, and patient centered, while promoting and supporting the hospital’s safety culture.

Requirements

• Bachelor’s degree in business or a related field.
• Knowledge of process improvement tools such as PDCA or Lean.
• Knowledge of CMS and Joint Commission requirements.

Nice To Haves

• BSN, MSN, or a master’s degree in business or a related field.
• Three years of quality management and performance improvement experience.
• CPHQ certification.

Responsibilities

• Collaborate with teams to develop, review, and revise Performance Improvement, Risk Management, and Safety processes, protocols, policies, and procedures.
• Serve as an expert and mentor for teams, leaders, and staff on performance improvement tools and techniques, evidence-based practice searches and decision-making, improvement strategies, and methods for sustaining outcomes.
• Facilitate improvement of outcomes related to environment and patient safety, patient satisfaction, and clinical quality.
• Manage the hospital-wide policy program (C360) and ensure policies, guidelines, and plans are revised accurately and on time.
• Promote organization-wide understanding of the quality and safety program and culture by serving as an expert resource and conducting or providing education on performance improvement and safety structures, processes, and activities.
• Develop a culture of safety by instituting safety models, coordinating and leading failure modes and effects analyses (FMEAs) and root cause analyses (RCAs), and implementing structures and processes that support a culture of safety.
• Train and educate new hires and the workforce on safety requirements, performance improvement, and patient satisfaction through orientation, departmental training, in-services, and fairs.
• Assist with reviewing and developing narratives related to patient safety events.

What This Job Offers

• Job Type: Full-time