Performance Improvement Specialist

Shriners Children's • Torrance, CA

1d

About The Position

The Performance Improvement Specialist supports the PI/Risk Management Department, hospital staff, leadership, and medical staff by identifying and facilitating process improvement and safety opportunities. The specialist facilitates evidence-based practices through data extraction and analysis and performance improvement methodologies. The role leads and participates in planning, implementing, and evaluating quality and safety programs, and facilitates improvements in environmental and patient safety, patient satisfaction, and clinical quality outcomes.

The specialist serves as a resource and expert in performance improvement methodologies, develops education content, and supports staff training and mentoring in performance improvement and safety activities. The role assesses and facilitates systems and processes to ensure care is safe, timely, effective, efficient, equitable, and patient centered, and promotes and supports the hospital’s safety culture.

Requirements

• Bachelor’s degree in business or a related field.
• Knowledge of process improvement tools such as PDCA or Lean.
• Knowledge of CMS and Joint Commission requirements.

Nice To Haves

• BSN, MSN, or a master’s degree in business or a related field.
• Three years of quality management and performance improvement experience.
• CPHQ certification.

Responsibilities

• Collaborate with teams to develop, review, and revise Performance Improvement, Risk Management, and Safety processes, protocols, policies, and procedures.
• Serve as an expert and mentor to teams, leaders, and staff on performance improvement tools and techniques, evidence-based practice searches and decision making, improvement strategy recommendations, and methods to sustain outcomes.
• Facilitate improvement of outcomes related to environmental and patient safety, patient satisfaction, and clinical quality.
• Manage the hospital-wide policy program (C360) and ensure policies, guidelines, and plans are revised accurately and on time.
• Promote organization-wide understanding of the quality and safety program and culture by serving as an expert resource and conducting or providing education on performance improvement and safety structures, processes, and activities.
• Develop a culture of safety by instituting safety models, coordinating and leading failure modes and effects analyses (FMEAs) and root cause analyses (RCAs), and executing structures and processes that support a culture of safety.
• Train and educate new hires and the workforce on safety requirements, performance improvement, and patient satisfaction through orientation, departmental training, in-services, and fairs.
• Assist in reviewing and developing narratives related to patient safety events.
• Perform data extraction and analysis to facilitate evidence-based practices and improvement activities.
• Lead and participate in planning, implementation, and evaluation of quality and safety programs.
• Develop education content and support staff training and mentoring in performance improvement and safety activities.
• Assess and facilitate systems and processes to support care that is safe, timely, effective, efficient, equitable, and patient centered.

What This Job Offers

• Job Type: Full-time