Performance Improvement Specialist

Arizona Department of Administration•Phoenix, AZ

1d•Remote

About The Position

The Arizona Department of Economic Security (DES), Division of Developmental Disabilities (DDD), is seeking an experienced and motivated Performance Improvement Specialist. DDD provides people with developmental disabilities and their families with flexible, high-quality, member-driven services and supports that promote independent decision-making and community engagement. DES serves more than 3 million Arizonans and works to strengthen individuals, families, and communities for a better quality of life. The role gathers, verifies, analyzes, and manages healthcare data for projects and performance improvement. It develops data-gathering processes, spreadsheets and databases, and interactive Tableau dashboards and reports to track trends, support informed decision-making, and assess interventions. The position is available for remote work within Arizona; remote arrangements are subject to department business needs and performance expectations. Applicants may not hold specified licensing or vendor relationships with DDD, as described in the posting. The posted salary range is $65,000–$70,500. A bachelor’s degree is preferred, though one year of work experience within the Division may substitute. The position may require travel for State business and a valid Arizona driver’s license. Employees driving for State business must meet applicable training and driving-record requirements; use of personal transportation may be required, with mileage reimbursed.

Requirements

Knowledge of DES Division of Developmental Disabilities functions, requirements, and member needs.
Knowledge of data gathering, storage, and analysis principles.
Knowledge of project management principles.
Knowledge of Medicare and Medicaid requirements.
Knowledge of Lean and continuous improvement principles.
Knowledge of CMS/HEDIS measure performance.
Basic understanding of ICD-10, CPT, HCPCS, and NDC codes.
Ability to use Google Sheets and other computation and data-storage programs.
Excellent oral and written communication skills.
Ability to manage and organize multiple projects and duties concurrently.
Experience with data dashboard design; Tableau is preferred.
Proficiency in creating and designing presentations using Google Slides.
Ability to work with diverse internal and external customers, set priorities, and complete projects.
Ability to maintain mental focus for extended periods and accuracy and efficiency during repetitive tasks such as data entry.
Strong analytical and problem-solving skills and attention to detail.
Newly hired State employees must successfully complete E-Verify.
Valid Arizona driver’s license.
Applicants cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, have a principal interest in or a spouse or close family member with a principal interest in a DDD Qualified Vendor Agreement, or be employed or subcontracted by a DDD Qualified Vendor.

Nice To Haves

Bachelor’s degree; one year of work experience within the Division may substitute for the degree.
Experience with healthcare data, including extracting, transforming, and cleaning data.
Experience developing or managing Google Sheets tables as source data for business intelligence dashboards.
Experience with Microsoft Excel or Google Sheets formulas, pivot tables and charts, data analysis, and reporting.
Experience with Tableau dashboard design.

Responsibilities

Gather, organize, and verify data from multiple sources for projects, including data entry and verification against source documents.
Analyze and verify existing healthcare data sets and support and maintain existing projects.
Develop guides and standard work instructions.
Develop spreadsheets, databases, and data-gathering processes based on project needs.
Participate in planning and analysis for future data collection, analysis, and storage needs in response to new requirements or projects.
Develop and administer performance dashboards, reporting, and data visualizations for healthcare data.
Track performance measures over time, identify areas for improvement, and assess the effectiveness of interventions.
Develop and maintain interactive Tableau dashboards to visualize data and support informed decision-making.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.