Performance Improvement Specialist

Arizona Department of Administration•Phoenix, AZ

1d•Remote

About The Position

The Arizona Department of Economic Security (DES), Division of Developmental Disabilities (DDD), is seeking a Performance Improvement Specialist to support healthcare data analysis and performance improvement. DDD provides flexible, high-quality, member-driven services and supports to individuals with developmental disabilities and their families, helping members exercise independent decision-making and engage in their communities. This position gathers, organizes, verifies, analyzes, and maintains data from multiple sources; develops data-collection processes, spreadsheets, databases, and standard work instructions; and supports existing projects. The specialist develops and administers performance dashboards, reporting, and data visualizations, tracks performance measures over time, and assesses improvement interventions. Interactive Tableau dashboards are used to visualize data and support informed decision-making. The position is available for remote work within Arizona, subject to the department’s business needs and performance expectations. Applicants cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, have a principal interest in a DDD Qualified Vendor Agreement or a spouse or close family member with such an interest, or be employed or subcontracted by a DDD Qualified Vendor.

Requirements

Applicants cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation.
Applicants cannot have a principal interest in a DDD Qualified Vendor Agreement, or have a spouse or close family member with a principal interest in one.
Applicants cannot be employed or subcontracted by a DDD Qualified Vendor.
Knowledge of DES Division of Developmental Disabilities functions, requirements, and member needs.
Knowledge of data gathering, storage, and analysis principles.
Knowledge of project management principles.
Knowledge of Medicare/Medicaid requirements.
Knowledge of Lean/continuous improvement principles.
Knowledge of CMS/HEDIS measure performance.
Basic understanding of ICD-10, CPT, HCPCS, and NDC codes.
Ability to use Google Sheets and other computation and data storage programs.
Excellent oral and written communication skills.
Ability to manage multiple projects and duties concurrently and organize the work of multiple projects.
Ability to work with diverse internal and external customers, set priorities independently, and complete projects.
Ability to maintain mental focus for extended periods and maintain accuracy and efficiency during repetitive data-entry tasks.
Strong analytical and problem-solving skills and attention to detail.
Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Valid Arizona Driver’s License.
Travel may be required for State business. Employees who drive on State business must complete required driver training and have an acceptable driving record.
If using personal transportation for State business is required, maintain valid motor vehicle insurance and current Arizona vehicle registration; mileage will be reimbursed.

Nice To Haves

Bachelor’s degree; one year of work experience within the Division may substitute for a degree.
Experience with healthcare data, including extracting, transforming, and cleaning data.
Experience developing and managing Google Sheets tables as source data for BI dashboards.
Experience with Microsoft Excel or Google Sheets formulas, pivot tables and charts, data analysis, and reporting.
Experience with data dashboard design; Tableau is preferred.
Proficiency in creating and designing presentations using Google Slides.

Responsibilities

Gather, organize, and verify data from multiple sources for projects, including data entry and verification against source documents.
Analyze and verify existing healthcare data sets.
Support and maintain existing projects and develop guides and standard work instructions.
Develop spreadsheets, databases, and data-gathering processes based on project needs.
Participate in planning and analysis for future data collection, analysis, and storage needs arising from new requirements or projects.
Develop and administer performance dashboards, reporting, and data visualizations for healthcare data.
Track performance measures over time, identify areas for improvement, and assess the effectiveness of interventions.
Develop and maintain interactive Tableau dashboards to visualize data and support informed decision-making.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS).
Long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.