PERFORMANCE IMPROVEMENT SPECIALIST

Arizona Department of Administration•Phoenix, AZ

2d•$65,000 - $70,500•Remote

About The Position

The Arizona Department of Economic Security (DES), Division of Developmental Disabilities (DDD), is seeking an experienced and motivated Performance Improvement Specialist. DDD provides individuals with developmental disabilities and their families flexible, high-quality, member-driven services and supports, helping them exercise their rights and responsibilities in independent decision-making and community engagement. The specialist gathers, verifies, analyzes, and maintains healthcare data; supports existing projects; develops data collection processes and standard work instructions; and creates performance reporting and interactive Tableau dashboards to track trends and inform decision-making. The role may be performed remotely within Arizona, subject to agency business needs and performance expectations. Applicants must not hold specified licensing, vendor-interest, or vendor-employment relationships with DDD. The ideal candidate has healthcare data experience, including extracting, transforming, and cleaning data, and experience managing Google Sheets data for business-intelligence dashboards. A bachelor's degree is preferred, though one year of work experience within DDD may substitute. A valid Arizona driver's license is required; travel may be needed for state business.

Requirements

Knowledge of DES Division of Developmental Disabilities functions, requirements, and member needs.
Knowledge of data gathering, storage, and analysis principles.
Knowledge of project management principles.
Knowledge of Medicare and Medicaid requirements.
Knowledge of Lean and continuous improvement principles.
Knowledge of CMS/HEDIS measure performance.
Basic understanding of ICD-10, CPT, HCPCS, and NDC codes.
Ability to use Google Sheets and other computation and data-storage programs.
Excellent oral and written communication skills.
Ability to manage and organize multiple concurrent projects and duties.
Experience with data dashboard design; Tableau is preferred.
Proficiency in creating and designing presentations using Google Slides.
Ability to work with diverse internal and external customers.
Ability to set priorities independently and complete projects.
Ability to maintain mental focus for extended periods and accuracy and efficiency during prolonged repetitive data-entry work.
Strong analytical and problem-solving skills and attention to detail.
Must not be licensed or certified by the DDD Office of Licensing Certification and Regulation, have a principal interest in or a spouse or close family member with a principal interest in a DDD Qualified Vendor Agreement, or be employed or subcontracted by a DDD Qualified Vendor.
Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Valid Arizona driver's license; travel may be required for state business. Employees driving on state business must complete required driver training and have an acceptable driving record. Use of personal transportation may be required, with valid vehicle insurance and current Arizona registration; mileage will be reimbursed.

Nice To Haves

Bachelor's degree; one year of work experience within the Division may substitute for the degree.
Experience with healthcare data, including extracting, transforming, and cleaning data.
Experience developing or managing Google Sheets tables as source data for business-intelligence dashboards.
Experience with Microsoft Excel or Google Sheets formulas, pivot tables and charts, data analysis, and reporting.
Tableau experience for data dashboard design.

Responsibilities

Gather, organize, and verify data from multiple sources for projects, including data entry and verification against source documents.
Analyze and verify existing healthcare datasets and support and maintain existing projects.
Develop guides and standard work instructions.
Develop spreadsheets, databases, and data-gathering processes based on project needs.
Participate in planning and analyzing future data collection, analysis, and storage needs for new requirements or projects.
Develop and administer performance dashboards, reporting, and healthcare data visualizations to track and trend performance improvement.
Track performance measures over time, identify areas for improvement, and assess intervention effectiveness.
Develop and maintain interactive Tableau dashboards to visualize data and support informed decision-making.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
Remote-work options within Arizona, subject to management approval and agency needs.