Performance Improvement Specialist

Merrimack Health • Methuen, MA

1d

About The Position

The Performance Improvement Specialist serves as a visible champion for process improvement, outcomes management, and regulatory and standard compliance across the organization. Using a data-driven approach, the specialist works collaboratively to evaluate processes and outcomes, develop or revise workflows, conduct tests of change, measure results, support implementation of new processes, and facilitate their sustainment. The role serves as a liaison across disciplines and organizational levels to support understanding and focus on the organization’s quality goals.

The specialist assesses and evaluates ongoing regulatory and accreditation readiness and provides support and education at the point of care. The role facilitates or leads organizational education on change management, process improvement strategies, and tools, and serves as a content expert for interdisciplinary staff. Work includes substantial time at the point of care as well as data collection, record review, systems investigations, data analysis, and data presentation.

Requirements

• Bachelor’s degree.
• Process improvement skills, including PDSA, LEAN, Six Sigma, 5 Whys, Value Stream Mapping, Root Cause Analysis, Failure Modes Effects Analysis, Change Management, and Appreciative Inquiry.
• Ability to guide and influence interdisciplinary clinical teams and leaders.
• Excellent written and verbal communication skills.
• Ability to manage multiple initiatives simultaneously.
• Ability to lead complex multidisciplinary teams effectively.
• General knowledge of statistics, improvement analytics, and data management.
• Motivated, success-oriented, organized, with a strong work ethic and ability to work under minimal supervision, build successful relationships, and adapt quickly to changes in the work environment.
• Team player with proven success applying a team approach and working supportively with physicians, clinical managers, directors, and front-line staff to troubleshoot and resolve issues.
• Ability to address difficult situations with tact and diplomacy.
• Knowledge of electronic medical record systems.
• Proficiency with Windows-based operating software and MS Word, MS Outlook, MS Excel, and MS PowerPoint.

Nice To Haves

• Master’s degree in Nursing, MPH, or a related field.
• At least three years of quality improvement experience.
• At least three years of acute clinical care experience.
• Project management skills or experience.
• CPHQ.

Responsibilities

• Evaluate processes and outcomes using a data-driven approach.
• Develop and revise workflows, conduct tests of change, measure results, support implementation of new processes, and facilitate sustainment.
• Serve as a liaison across disciplines and organizational levels to promote understanding of and focus on organizational quality goals.
• Assess and evaluate ongoing regulatory and accreditation readiness.
• Provide support and education at the point of care.
• Facilitate or lead organizational education related to change management and process improvement strategies and tools.
• Serve as a content expert for interdisciplinary staff.
• Collect data, review records, investigate systems, analyze data, and present data.

What This Job Offers

• Job Type: Full-time