Health Program Manager Jobs

About The Position

Requirements

• Bachelor's Degree in Healthcare Administration, Business Administration, Information Technology, Clinical Discipline, Project Management or equivalent combination of education/related experience: Required
• Five years' related experience: Preferred
• Five years' leadership experience: Preferred

Nice To Haves

• Master's Degree: Preferred
• Epic certification, proficiency, or implementation experience: Preferred
• Project Management Professional certification, Lean Six Sigma, Prosci/change management certification, or equivalent project management training: Preferred

Responsibilities

• Manage day-to-day Community Connect program activities, including planning, implementation coordination, customer relationship management, issue resolution, and post-live support.
• Lead Connect site implementations from early assessment through go-live and transition to ongoing support, ensuring alignment across Adventist Health, Connect site leadership, Epic, and third-party vendors.
• Develop and maintain repeatable implementation processes, governance structures, escalation pathways, and standardized program tools to support consistent delivery across Connect sites.
• Support annual Connect accreditation readiness and ongoing compliance with Epic Community Connect program expectations and best practices.
• Establish and monitor program goals, milestones, deliverables, risks, dependencies, and key performance indicators.
• Serve as a central point of contact for Community Connect sites, ensuring timely communication, clear expectations, and effective coordination throughout implementation and ongoing operations.
• Represent and advocate for Connect site operational, clinical, financial, and technical needs while balancing Adventist Health’s standard Epic implementation approach.
• Partner with Connect site executive sponsors, operational leaders, clinical leaders, and project teams to ensure alignment, readiness, engagement, and adoption.
• Facilitate regular stakeholder meetings, executive updates, readiness reviews, and issue-resolution forums.
• Set clear expectations with prospective and existing Connect sites regarding ownership, support structures, communication channels, governance, cost, training, and responsibilities.
• Coordinate planning, workflow design, build validation, testing, conversion, archiving, abstraction, training readiness, go-live preparation, and adoption support for Connect sites.
• Partner with implementation teams to conduct readiness assessments and ensure smooth transition from implementation to account management and post-go-live support.
• Support development of shared build strategies, localized build governance, and clear decision-making processes for site-specific needs.
• Ensure Connect sites are prepared for Epic upgrades, new feature adoption, device readiness, business continuity access, user provisioning, and operational changes.
• Support end-user engagement through role-based training, super user development, operational readiness activities, and ongoing adoption metrics.
• Support development and maintenance of Community Connect cost models, pricing strategies, budgets, contracts, and resource plans in partnership with finance, legal, IS, and operational leadership.
• Collaborate with internal stakeholders to define program principles, site selection criteria, executive sponsorship, and strategic roadmaps.
• Track program performance, resource utilization, issue trends, customer satisfaction, and opportunities for continuous improvement.
• Support development of executive reporting, dashboards, performance metrics, and program updates for Adventist Health and Connect site leadership.
• Partner with Customer Success Managers, analysts, trainers, operational leaders, and technical teams to provide proactive support to Connect sites.
• Ensure timely issue resolution by helping define analyst ownership, escalation paths, communication expectations, and follow-up processes.
• Promote ongoing optimization, training, analytics adoption, workflow improvement, and use of Epic tools such as Signal, Thrive, SlicerDicer, dashboards, and other performance metrics as appropriate.
• Encourage Connect site participation in Epic Community Connect learning opportunities, UserWeb resources, collaboration forums, and ongoing education.
• Performs other job-related duties as assigned.

Benefits

• Medical and religious exemptions may apply.