Senior Manager - Project Program Management

CVS Health•Indianapolis, IN

About The Position

This position provides enterprise-wide operational leadership for HEDIS CAHPS, CMS HOS and HOS-M, and provider surveys, and serves as the organization's subject matter expert on survey methodology, regulatory requirements, and project execution. The role leads surveys from planning through completion, covering regulatory compliance, survey implementation, vendor and contract management, budgeting, data reporting, risk management, process improvement, and stakeholder engagement. The Senior Manager interprets and operationalizes NCQA, CMS, and HEDIS survey requirements across multiple plans, contracts, products, markets, and lines of business. The role coordinates survey planning, implementation, data collection, fielding, reporting, and closeout, ensuring compliance with survey protocols, reporting specifications, submission deadlines, and documentation requirements. It monitors regulatory, industry, technology, and vendor trends that may affect surveys. The position serves as the primary business owner and point of contact for survey vendors, managing performance against contracts and service agreements and identifying opportunities for automation, operational efficiency, and improved member experience. It also manages survey budgets, including annual forecasts, invoice monitoring, and coordination across business areas.

Requirements

At least 7 years of project management experience, including leadership of large-scale, cross-functional initiatives.
Demonstrated experience managing complex projects with multiple workstreams, stakeholders, dependencies, and organizational impacts.
Proven ability to lead projects through initiation, planning, execution, implementation, and closure.
Strong experience in risk identification, mitigation planning, issue resolution, governance, and executive-level communications.
Ability to work independently with minimal supervision, proactively identify opportunities and risks, and drive initiatives forward in complex and evolving environments.
Ability to manage competing priorities in a fast-paced environment.
Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Operations Management, Information Technology, Organizational Leadership, or a related field; equivalent experience may be considered.

Nice To Haves

Experience leading healthcare, managed care, Medicare/Medicaid, or operations.
Experience managing vendor performance and procurement activities.
Experience interpreting and supporting compliance with healthcare regulatory and reporting requirements.

Responsibilities

Serve as the organizational subject matter expert for CAHPS, HOS, HOS-M, and provider surveys.
Interpret and operationalize NCQA, CMS, and HEDIS survey requirements for multiple plans, contracts, products, markets, and lines of business.
Coordinate survey planning, implementation, data collection, fielding, reporting, and closeout.
Ensure compliance with survey protocols, reporting specifications, submission deadlines, and documentation requirements.
Monitor regulatory, industry, technology, and vendor trends that may affect surveys.
Serve as the primary business owner and point of contact for survey vendors.
Manage vendor performance against contracts and service agreements, and collaborate with vendors on automation, operational efficiency, and member experience improvements.
Manage survey budget activities, including annual forecasts, invoice monitoring, and coordination across business areas.
Lead large-scale, cross-functional projects through initiation, planning, execution, implementation, and closure.
Identify and mitigate risks, resolve issues, manage governance, and communicate with executives.