Senior Manager - Project Program Management

CVS Health • Nashville, TN

2d • $75,400 - $165,954

About The Position

This position provides enterprise-wide operational leadership for HEDIS CAHPS, CMS HOS and HOS-M, and provider surveys, and serves as the organization’s subject matter expert for survey methodology, regulatory requirements, and project execution. The role leads surveys from planning through completion, including regulatory compliance, survey implementation, vendor and contract management, budgeting, data reporting, risk management, process improvement, and stakeholder engagement.

The position serves as the organizational subject matter expert for CAHPS, HOS, HOS-M, and provider surveys. It interprets and operationalizes NCQA, CMS, and HEDIS survey requirements across multiple plans, contracts, products, markets, and lines of business. It coordinates survey planning, implementation, data collection, fielding, reporting, and closeout, ensuring adherence to survey protocols, reporting specifications, submission deadlines, and documentation requirements.

The role monitors regulatory, industry, technology, and vendor trends that may affect surveys; acts as the primary business owner and point of contact for the survey vendor; manages vendor performance against contracts and service agreements; and collaborates with the vendor on automation, operational efficiency, and member experience improvements. It also manages survey budgets, including annual forecasts, invoice monitoring, and coordination across business areas.

Requirements

• At least 7 years of project management experience, including leadership of large-scale, cross-functional initiatives.
• Demonstrated experience managing complex projects involving multiple workstreams, stakeholders, dependencies, and organizational impacts.
• Proven ability to lead projects through initiation, planning, execution, implementation, and closure.
• Strong experience in risk identification, mitigation planning, issue resolution, governance, and executive-level communications.
• Ability to work independently with minimal supervision, proactively identify opportunities and risks, and drive initiatives forward in complex and evolving environments.
• Ability to manage competing priorities in a fast-paced environment.
• Bachelor’s degree in Business Administration, Healthcare Administration, Project Management, Operations Management, Information Technology, Organizational Leadership, or a related field; equivalent experience may be considered.

Nice To Haves

• Experience leading healthcare, managed care, Medicare/Medicaid, or operations.
• Experience managing vendor performance and procurement activities.
• Experience interpreting and supporting compliance with healthcare regulatory and reporting requirements.

Responsibilities

• Serve as the organizational subject matter expert for CAHPS, HOS, HOS-M, and provider surveys.
• Interpret and operationalize NCQA, CMS, and HEDIS survey requirements across plans, contracts, products, markets, and lines of business.
• Coordinate survey planning, implementation, data collection, fielding, reporting, and closeout while ensuring compliance with protocols, reporting specifications, deadlines, and documentation requirements.
• Monitor regulatory, industry, technology, and vendor trends that may affect surveys.
• Serve as the primary business owner and point of contact for the survey vendor.
• Manage vendor performance against contracts and service agreements, and collaborate with the vendor on automation, operational efficiency, and improved member experience.
• Manage survey budget activities, including annual forecasts, invoice monitoring, and coordination across business areas.
• Lead projects through initiation, planning, execution, implementation, and closure.
• Identify and mitigate risks, resolve issues, support governance, and communicate with executives.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program
• An award target in the company’s equity award program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior