Floating Residential Program Manager - ACCS/Mental Health

Bay Cove Human Services•Boston, MA

About The Position

Bay Cove Human Services seeks a Floating Residential Program Manager for its ACCS/Mental Health programs. As a member of the multidisciplinary ACCS Integrated Team, this role provides day-to-day administration of group living or supported independent environments for adults with mental health challenges when the regularly assigned program manager is absent. The manager provides direct interventions with Persons and models and supervises the work of Engagement Partner I staff. The role supports recovery, advocates for Persons, and helps them develop goals toward meaningful and productive lives. The position is exempt and may supervise an Assistant Program Manager, if applicable, and Engagement Partners, at the discretion of the ACCS Clinical Supervisor. It requires a bachelor’s degree, at least three years of relevant direct-care experience, supervisory and management experience, and the ability to meet the physical and operational requirements of the role. Department of Public Health medication-administration certification and CPR and First Aid certification are required within three months of hire. A valid driver’s license, use of a personal cellular telephone for work communication, and COVID-19 vaccination are also required. Bilingual candidates are encouraged to apply. Visa sponsorship is not available; candidates must be authorized to work in the United States. The annual pay rate is $66,330.

Requirements

Bachelor’s degree required, preferably in Psychology, Social Work, or a related area.
At least three years of direct-care experience serving adults with mental health issues or a related population.
Demonstrated supervisory and management experience.
Strong commitment to the right of people with mental health challenges to live in community residences, work in market jobs, and access helpful, adequate, competent, continuous supports and services of their choosing.
Professional writing and verbal communication skills.
Strong personal organization, attention to detail, and time-management skills.
Proficiency with Windows, Word, and Google Email and Apps.
Department of Public Health certification in medication administration required within three months of hire.
CPR and First Aid certification required within three months of hire.
Ability to use stairs to monitor clients on multiple floors and physical capacity to assist people with mobility impairments as needed.
Use of a personal cellular telephone for work communication.
Valid driver’s license.
COVID-19 vaccination required; one shot is acceptable initially, contingent on receiving the second shot within the allotted timeframe.
Must be authorized to work in the United States; visa sponsorship is not offered.

Nice To Haves

Bilingual candidates are encouraged to apply.
Bachelor’s degree in Psychology, Social Work, or a related area is preferred.

Responsibilities

Guide program culture and demonstrate evidence-based practices, including Stages of Change, Motivational Interviewing, Harm Reduction, Seeking Safety, and the Trauma Recovery and Empowerment Model (TREM).
Use recovery-oriented language and principles in interactions with Persons, colleagues, and collateral contacts.
Collaborate with Care Coordination Entities and other providers to support access to medical, clinical, self-help, and peer services during crises, care transitions, life transitions, and changes in health status.
Share Integrated Team administrative responsibilities and participate in rotating on-call coverage as assigned.
Supervise program staff, including hiring, training, progressive discipline, and evaluation.
Oversee staff scheduling and shift coverage as needed.
Oversee financial and budgetary procedures, including petty cash, client finances, and payroll.
Oversee the Medication Administration Program (MAP) and periodically administer medication.
Maintain accurate program documentation, including fire drills, emergency reports, transportation sheets, daily logs, progress notes, teaching programs, and other assigned records.
Ensure agency and regulatory standards are met and maintained, including agency QA audits, CARF, DMH licensing, Executive Order 509, and MAP reviews.
Ensure the physical site is properly maintained in compliance with applicable city, state, federal, DMH, and Bay Cove requirements.
Perform other duties as assigned by the supervisor.