Floating Residential Program Manager - ACCS/Mental Health

Bay Cove Human Services, Inc.•Boston, MA

About The Position

Bay Cove Human Services partners with people to overcome challenges and realize personal potential, providing individualized services to people facing developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts. As a member of the multidisciplinary ACCS Integrated Team, the Floating Program Manager provides day-to-day administration of a group living or supported independent environment for adults with mental health issues when the regularly assigned program manager is absent. The role provides direct interventions with Persons and models and supervises Engagement Partner I staff in implementing interventions. The manager supports people in developing goals that can lead to meaningful, productive lives, while demonstrating respect for all pathways to recovery and serving as an advocate. This is an exempt position. The role may supervise an Assistant Program Manager and, if applicable, Engagement Partners, at the discretion of the ACCS Clinical Supervisor. The position reports to the ACCS Assistant Program Director.

Requirements

Bachelor’s degree required, preferably in Psychology, Social Work, or a related area.
At least three years of direct-care experience providing services to adults with mental health issues or a related population.
Demonstrated supervisory and management experience.
Strong commitment to the right of each Person with mental health challenges to live in community residences, work in market jobs, and access helpful, adequate, competent, continuous supports and services of their own choosing.
Professional writing and verbal communication skills.
Strong personal organization, attention to detail, and time-management skills.
Proficiency with Windows, Word, Google Email and Apps, and other computer functions.
Department of Public Health medication-administration certification required within three months of hire.
CPR and First Aid certification required within three months of hire.
Ability to use stairs to monitor clients on multiple floors and physical capacity to assist people with mobility impairments as needed.
Use of a personal cellular telephone for work communication.
Valid driver's license.
COVID-19 vaccination required; one shot is acceptable contingent on receiving the second shot within the allotted time frame.
Must be authorized to work in the United States; Bay Cove does not offer visa sponsorship.

Nice To Haves

Bilingual candidates are encouraged to apply.

Responsibilities

Guide program culture and engagement with Persons by incorporating evidence-based practices and philosophies, including Stages of Change, Motivational Interviewing, Harm Reduction, Seeking Safety, and the Trauma Recovery and Empowerment Model (TREM).
Use recovery-oriented language and principles in communication with Persons, colleagues, and collateral contacts.
Collaborate with Care Coordination Entities and other providers to ensure access to appropriate medical, clinical, self-help, and peer supports during crises, care transitions, other life transitions, and changes in health status.
Share in Integrated Team administrative responsibilities and rotating on-call coverage as assigned.
Supervise program staff, including hiring, training, progressive discipline, and evaluation.
Oversee staff scheduling and shift coverage as needed.
Oversee financial and budgetary procedures, including petty cash, client finances, and payroll.
Oversee the Medication Administration Program (MAP) and provide periodic medication administration.
Maintain accurate program documentation, including fire drills, emergency reports, transportation sheets, daily logs, progress notes, teaching programs, and other assigned documentation.
Ensure compliance with agency and regulatory standards, including agency QA audits, CARF, DMH licensing, Executive Order 509, and MAP reviews.
Ensure proper physical-site maintenance in compliance with city, state, federal, DMH, and Bay Cove requirements.
Perform other duties as assigned by the supervisor.