Lead Technical Program Manager

Cohere Health

19h•$116,000 - $125,000•Remote

About The Position

The Lead Technical Program Manager, Implementations serves as scrum master for a cross-functional implementation team, planning and managing software implementations through delivery and go-live. This internal-facing role supports Cohere Health’s Product, Design, Data, and Engineering Department, including product, engineering, and technical services teams. The Program Manager owns the internal coordination, scheduling, scope, and technical build timelines for two to three concurrent customer implementations. The role creates and manages shared processes that reduce handoffs, cross-team friction, inefficiency, and risk; improve implementation quality and speed; provide clear visibility into project status, milestones, and dependencies; and reduce the burden on functional managers to track individual project details. The role may also partner with product and engineering management on projects aligned with the successful candidate’s skills, experience, and interests, such as engineering metrics reporting, bug management, dashboards, release-note process improvements, and Jira workflow standardization. This is a remote-first position with about 5% travel, including possible travel to Boston for new-hire onboarding and occasional in-person team meetings and company events.

Requirements

At least 4 years of experience as a product, program, or project manager in software.
Experience managing implementations or product launches and coordinating cross-functional delivery across product, engineering, and client-facing teams.
Expertise in Jira and agile methods, including applying tooling and recommending plugins to create a clear source of truth for status, risks, and blockers.
Background in healthcare, health technology, or complex B2B SaaS implementations.
Ability to read engineering scope, design, and estimates to sequence work and manage timelines.
Strong communication skills, including the ability to simplify complexity for technical and non-technical audiences.
Strong organizational skills and ability to manage multiple concurrent workstreams.

Nice To Haves

Experience with health plans and utilization management.
Experience with Jira Project Administrator, Jellyfish, or Monday.com.
Experience using AI automation or Claude for repeatable technical setup tasks such as SFTP and SSO coordination.

Responsibilities

Own the Jira-based delivery schedule, scope, technical build details, and timeline for each client implementation.
Use agile methodology to deliver two to three concurrent implementations and coordinate day-to-day activities across engineers, solution architects, FDEs, QA, and analysts.
Run daily standups to surface blockers, dependencies, and timeline risks.
Define and manage a system for tracking risks, assumptions, issues, and dependencies.
Ensure issues are managed and resolved quickly.
Define repeatable development and operational task patterns for client implementations and maintain process documentation in Confluence.
Ensure Implementation Managers have clear insight into timelines and issues requiring client support.
Partner with product and engineering management on projects such as sprint and engineering metrics reporting, bug management, dashboards, release-notes process improvements, and Jira workflow standardization.