Lead Technical Program Manager

JPMorgan Chase & Co. • Wilmington, DE

3d

About The Position

As a Lead Technical Program Manager on Consumer & Community Banking’s Auto Originations Technology team, you will lead delivery of complex technology projects and programs that support firm-wide business goals. The role applies technical knowledge, analytical reasoning, resource and budget management, and leadership to develop solutions and guide high-performing teams. You will manage ambiguity and change, align technology initiatives with business priorities, and build productive stakeholder relationships that support effective decision-making. As a subject matter expert, you will contribute to operational planning and risk management while maintaining high standards of service delivery.

The position leads SDLC-related programs across development teams and works with engineering, product, business, QA, DevOps, architecture, security, and infrastructure stakeholders. It includes coordinating vulnerability remediation to required SLAs, integrating lifecycle and vulnerability management into SDLC and release planning, and promoting standardized delivery practices. The role also uses enterprise-authorized AI capabilities to support planning, risk synthesis, governance, and reporting, with human validation and appropriate handling of sensitive data.

Requirements

• At least 5 years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization.
• Demonstrated experience using enterprise-authorized AI capabilities in program management workflows, with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalate uncertainty, and follow data-handling expectations.
• Advanced stakeholder-management expertise, including building productive relationships and influencing decisions across cross-functional teams and clients.
• Ability to use analytical reasoning and problem-solving to break business, technical, or operational objectives into manageable tasks.
• Several years of experience as a Technical Program Manager, Project Manager, or similar role in a software development organization.
• Strong working knowledge of SDLC, Agile/Scrum, and DevOps practices.
• Experience managing multiple concurrent technical programs or projects with competing priorities and tight deadlines.
• Excellent communication and stakeholder-management skills, including translating technical concepts for technical and non-technical audiences.
• Strong understanding of vulnerability management concepts, including CVSS scoring, patch management, and remediation SLAs.
• Familiarity with software and hardware lifecycle management, including EOL/EOS tracking and upgrade planning.

Nice To Haves

• Experience in auto lending, consumer lending, or financial services technology.
• Experience delivering platform modernization, cloud migration, API integration, or workflow automation programs in a regulated environment.
• Experience establishing reusable program governance, centralized roadmap visibility, and metrics-driven dashboards using enterprise delivery and collaboration tools.
• Experience coordinating geographically distributed teams and third-party technology partners across complex integration landscapes.
• Experience implementing AI-assisted automation or contributing to generative AI solutions, with attention to human validation, data protection, and measurable workflow improvements.
• Relevant program management, agile, cloud, or technology certifications.
• Experience with risk and compliance frameworks, audit processes, and regulatory requirements related to technology risk.

Responsibilities

• Develop and execute project plans covering technical requirements, resources, and timelines to deliver technology solutions on schedule.
• Use enterprise-authorized AI capabilities for program planning and risk synthesis, validate outputs, and handle data according to sensitivity requirements.
• Identify and mitigate risks, address roadblocks, and implement contingency plans to maintain program momentum.
• Collaborate with engineering, product, and business stakeholders to define scope, objectives, and deliverables aligned with business goals.
• Assess program performance and implement data-driven improvements to efficiency and effectiveness.
• Promote reusable, AI-assisted program governance and reporting practices with human review and alignment to delivery standards.
• Coordinate with engineering, security, and infrastructure teams to prioritize, track, and close vulnerabilities within required SLAs.
• Work with engineering teams to embed lifecycle and vulnerability management practices in SDLC and release planning.
• Partner with engineering, QA, DevOps, and architecture teams to promote standardized SDLC processes, tools, and practices.
• Track and mitigate risks, dependencies, and roadblocks that could affect delivery timelines or code quality.
• Lead end-to-end planning, execution, and delivery of SDLC-related programs across multiple development teams, aligned with engineering standards and release schedules.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible employees may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed