Lead Technical Program Manager

JPMorganChase•Wilmington, NC

About The Position

As a Lead Technical Program Manager in Consumer & Community Banking’s Auto Originations Technology team, you will lead the delivery of complex technology projects and programs that support business goals across the firm. The role calls for deep technical expertise, leadership, and the ability to develop innovative solutions while managing resources, budgets, and high-performing teams. You will use analytical reasoning and adaptability to navigate ambiguity and change, align technology initiatives with business goals, and foster productive stakeholder relationships. As a subject matter expert, you will contribute to operational plans and risk management strategies and help ensure high-quality, professional service delivery. The position leads SDLC-related programs across development teams and coordinates vulnerability remediation with engineering, security, and infrastructure partners. It also promotes standardized SDLC practices, reuse-first governance, and responsible use of enterprise-authorized AI capabilities for planning, risk synthesis, and reporting, with human review and appropriate handling of sensitive data.

Requirements

At least 5 years of experience, or equivalent expertise, in technical program management leading complex technology projects and programs in a large organization.
Demonstrated experience using enterprise-authorized AI capabilities for program management workflows, with strong validation habits and awareness of data sensitivity.
Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalate uncertainty, and follow data-handling expectations.
Advanced stakeholder management skills, including the ability to build productive working relationships and influence decisions across cross-functional teams and clients.
Demonstrated analytical reasoning and problem-solving skills to break down business, technical, or operational objectives into manageable activities.
Several years of experience as a Technical Program Manager, Project Manager, or in a similar role within a software development organization.
Strong working knowledge of the Software Development Life Cycle (SDLC), Agile/Scrum, and DevOps practices.
Experience managing multiple concurrent technical programs or projects with competing priorities and tight deadlines.
Excellent communication and stakeholder management skills, including the ability to explain technical concepts to technical and non-technical audiences.
Strong understanding of vulnerability management concepts, including CVSS scoring, patch management, and remediation SLAs.
Familiarity with software and hardware lifecycle management practices, including EOL/EOS tracking and upgrade planning.

Nice To Haves

Experience in auto lending, consumer lending, or financial services technology.
Experience delivering platform modernization, cloud migration, API integration, or workflow automation programs in a regulated environment.
Experience establishing reusable program governance, centralized roadmap visibility, and metrics-driven dashboards using enterprise delivery and collaboration tools.
Experience coordinating geographically distributed teams and third-party technology partners across complex integration landscapes.
Experience implementing AI-assisted automation or contributing to generative AI solutions, with attention to human validation, data protection, and measurable workflow improvements.
Relevant program management, agile, cloud, or technology certifications.
Experience with risk and compliance frameworks, audit processes, and regulatory requirements related to technology risk.

Responsibilities

Develop and execute comprehensive project plans that incorporate technical requirements, resource allocation, and timelines to deliver technology solutions on time.
Use enterprise-authorized AI capabilities to support program planning and risk synthesis, validating outputs and handling data according to sensitivity requirements.
Identify and mitigate risks, address potential roadblocks, and implement contingency plans to maintain project and program momentum.
Collaborate with engineering, product, business, and other cross-functional stakeholders to define program scope, objectives, and deliverables aligned with business goals.
Assess program performance using analytical reasoning and implement data-driven improvements to enhance efficiency and effectiveness.
Promote reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment with delivery standards.
Coordinate vulnerability remediation with engineering, security, and infrastructure teams, prioritizing, tracking, and closing identified vulnerabilities within required SLAs.
Work with engineering teams to incorporate lifecycle and vulnerability management into SDLC and release planning.
Partner with engineering, QA, DevOps, and architecture teams to encourage adoption of standardized SDLC processes, tools, and best practices.
Track and mitigate program risks, dependencies, and roadblocks that could affect delivery timelines or code quality.
Lead end-to-end planning, execution, and delivery of SDLC-related programs across multiple development teams, aligned with engineering standards and release schedules.