Lead Technical Program Manager

Forged Fiber 37 • Dallas, TX

9d

About The Position

The Lead Technical Program Manager provides governance, coordination, and execution oversight across the Frontline Readiness and IT Operations portfolio. The role ensures strategic initiatives are planned, prioritized, communicated, and delivered effectively, while giving leadership clear visibility into progress, risks, dependencies, and outcomes. The position partners with technology teams, business stakeholders, and third-party vendors to drive execution, improve accountability, and establish consistent delivery practices.

The role manages a portfolio of cross-functional initiatives, develops and maintains roadmaps and delivery plans, coordinates dependencies and resources, facilitates intake and prioritization, and drives accountability for milestones and commitments. It also leads status reviews and planning sessions, removes delivery obstacles, develops executive reporting, communicates program outcomes, and coordinates internal teams, business partners, and external vendors.

Requirements

• Bachelor's degree or equivalent experience.
• 7+ years of project, program, or portfolio management experience.
• Experience leading complex cross-functional technology initiatives.
• Strong organizational, communication, and stakeholder management skills.
• Experience with project management and reporting tools such as Microsoft Project, Planner, Smartsheet, Jira, or similar platforms.
• Demonstrated ability to influence and drive outcomes in a matrixed environment.

Nice To Haves

• PMP certification or equivalent project/program management experience.
• Experience within IT Operations, Service Management, Infrastructure, or Technology organizations.
• Familiarity with ITIL and ServiceNow.
• Experience working with managed service providers, consulting partners, or technology vendors.

Responsibilities

• Manage a portfolio of cross-functional initiatives supporting IT Operations and Frontline Readiness.
• Develop and maintain program roadmaps, schedules, milestones, and delivery plans.
• Coordinate dependencies, risks, resource needs, and stakeholder engagement across initiatives.
• Facilitate project intake, prioritization, and governance processes.
• Drive accountability for project milestones, deliverables, and commitments.
• Lead status reviews, steering meetings, and cross-functional planning sessions.
• Identify and remove obstacles that may impact delivery.
• Ensure projects align with organizational priorities and business objectives.
• Develop portfolio dashboards, status reports, and executive presentations.
• Provide leadership visibility into progress, risks, issues, and key decisions.
• Communicate program updates and outcomes to stakeholders at all levels.
• Coordinate activities involving internal teams, business partners, and external vendors.
• Support major initiatives, operational improvements, technology implementations, and service transitions.
• Foster collaboration across teams to ensure successful execution of strategic objectives.

Benefits

• A comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance physical, mental, emotional, and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior