Program Manager Neonatal Services - Perinatal Admin

CHRISTUS Health•San Marcos, TX

About The Position

The Program Manager develops and leads nursing neonatal initiatives at the CHRISTUS location and works with the Neonatal Medical Director to oversee neonatal practice at the facility. In collaboration with regional clinical leaders through the Regional Advisory Council, the Program Manager leads development and implementation of regional clinical strategies, policies, and practices aligned with CHRISTUS Health System and guided by High-Reliability Principles. The role supports nursing standardization, evidence-based practice, operational excellence, and optimal patient care performance. The Program Manager establishes strategies for service line initiatives, education and competency, physician collaboration, integration, outcomes, and resource utilization, with goals of service line growth, efficiency, compliance, safety, and patient experience. The role also regularly participates in neonatal care at the facility and in ongoing staff and team-based education, simulations, and training.

Requirements

Bachelor of Science in Nursing.
Presentation and communication skills.
At least 5 years of clinical experience in neonatal nursing.
Registered Nurse license in the state of employment or a compact license.
Neonatal Resuscitation Program certification.
Knowledge of health care professional education and continuing education requirements.
Strong knowledge of clinical care processes across nursing disciplines throughout the continuum of care.
Demonstrated expertise in applying clinical technology to clinical care processes and maintaining current, evidence-based practice.
Knowledge of Microsoft programs, including Excel, PowerPoint, and Access.
Strong interpersonal, negotiation, tact, and diplomacy skills for working with internal and external stakeholders.

Nice To Haves

Experience leading unit or facility initiatives.

Responsibilities

Participate in planning the service line vision and strategy and in developing, implementing, communicating, and promoting strategic plans.
Co-chair the facility’s Neonatal Quality/Oversight and Operations Committee(s) with the Neonatal Medical Director.
Ensure core neonatal functions and the facility’s Neonatal Program Plan are followed, and that performance indicators comply with benchmarks and standards; formulate plans when performance is off track.
Support and direct ministries when indicators are not meeting targets and ensure successful corrective action.
Serve as a subject matter expert, or identify appropriate contributors, for developing and implementing evidence-based neonatal nursing policies, procedures, and standards of care related to patient care, safety, and resource stewardship.
Monitor progress of action and strategic plans and manage approved deviations from plans.
Manage resource forecasting for business and financial resources; identify gaps in resources, skills, or training and develop strategies to address them.
Provide ongoing leadership and training so team members are focused, committed, and capable of achieving expected results.
Assist in establishing and implementing System policies, procedures, and standards.
Communicate effectively with staff orally and in writing to support understanding, ownership, and achievement of goals and objectives.
Promote teamwork and monitor team member feedback to assess communication effectiveness and understanding of organizational direction and expectations.
Establish and monitor department quality objectives, milestones, and benchmarks.
Develop and implement tools to measure performance against standards and document and regularly report project and routine-assignment status.
Lead the establishment of departmental programs that promote exceptional neonatal care.
Participate in ongoing staff and team-based education, simulations, and training in neonatal patient care.
Regularly and actively participate in neonatal care at the facility served.