Deputy Program Manager — Federal Health IT Operations
About The Position
Rackner is seeking an experienced Deputy Program Manager to lead day-to-day service operations supporting a complex federal health IT mission. The position coordinates clinical, training, field, and technical teams to keep services coordinated, resources available, and operational commitments on track. The Deputy Program Manager works closely with program leadership to manage priorities, coordinate workforce capacity, and address operational challenges across multiple service-delivery functions in a DoD environment supporting military health services and mission readiness. The role is remote within the United States, with a preference for candidates in the National Capital Region. An active Secret security clearance is required.
Requirements
- At least 8 years of experience in service management or operations leadership supporting Department of Defense (DoD) programs.
- ITIL 4 Foundation certification.
- Active U.S. Government Secret security clearance.
Nice To Haves
- ITIL 4 Managing Professional certification.
- Project Management Professional (PMP) certification.
- Experience with ServiceNow Field Service Management.
- Experience coordinating schedules and operational resources across globally distributed teams.
Responsibilities
- Lead day-to-day service operations across multiple teams supporting a complex federal health IT mission.
- Coordinate operational schedules and priorities across training, field activities, military exercises, and ongoing service delivery.
- Manage workforce capacity and resource coordination to support operational readiness and service continuity.
- Identify and address scheduling conflicts, staffing challenges, and competing operational priorities.
- Coordinate supplemental staffing and surge support in response to changing mission needs, ensuring activities remain within authorized work requirements.
- Lead weekly operational and monthly service reviews, communicating progress, risks, and priorities to program leadership.
- Support the Program Manager and maintain operational continuity when acting on their behalf.
Benefits
- Company-supported certifications and professional development opportunities.
- Career development and leadership opportunities.
- 401(k) with a 100% company match on contributions up to 6%.
- Medical, dental, vision, life, and disability coverage.
- Generous paid time off and paid holidays.
- Home-office equipment and remote-work support.
- Fitness and wellness reimbursement.
- Weekly pay and team events.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
