Health Navigator Jobs

About The Position

Requirements

• At least two years of relevant work experience; a bachelor’s degree plus relevant experience may substitute for the minimum work-experience requirement.
• Willingness and ability to learn and perform phlebotomy; prior competence is preferred but not required.
• Ability to handle multiple tasks, prioritize assigned duties, and keep written records.
• Ability to work independently and in small groups.
• Ability to manage clinically and emotionally challenging situations with professionalism, care, and discretion.
• Ability to work effectively with diverse communities at risk for HIV, including men who have sex with men, transgender people, injection drug users, people of color, foreign-born and potentially undocumented people, and people who are homeless or unstably housed.
• Demonstrated ability to work respectfully and effectively with people of varied backgrounds, perspectives, and life experiences, with professionalism, empathy, and cultural awareness.
• Ability to meet deadlines and work in a team-based environment.
• Ability to sit at a computer station and keyboard for extended periods.
• Ability to handle objects weighing up to 15–20 pounds and occasionally assist patients, with or without reasonable accommodation.
• Ability to travel to community events and venues, including bars and nightclubs, to conduct outreach.
• May work with blood or blood-borne pathogens and may require OSHA training.

Nice To Haves

• Prior competence in phlebotomy.
• Experience providing HIV or substance-abuse education.
• Strong interpersonal communication skills.
• Experience working in an ethnically, culturally, and racially diverse environment.
• Strong interest in LGBTQIA+ health.

Responsibilities

• Register and check in patients during walk-in hours according to established workflows.
• Communicate patients’ needs to navigators, nurses, and providers after check-in in Epic.
• Answer the Sexual Health Hotline and screen and triage callers.
• Provide a nonjudgmental, patient-centered atmosphere in the clinic.
• Discuss basic HIV and STI prevention information and the importance of accessing care, with a focus on priority populations.
• Complete demographic and risk-assessment forms in Epic and use motivational interviewing techniques to gather needed information.
• Conduct serum testing for HIV, HCV, and syphilis, including performing phlebotomy.
• Create specimen collection forms for the Massachusetts State Lab and Quest Lab orders.
• Coordinate with providers, nurses, and navigators regarding patient care throughout clinic visits.
• Document results for patients using the Massachusetts State Lab Electronic Laboratory Reporting and Communication system and established workflows.
• Ensure forms are completed within established timeframes and follow up as needed to meet patients’ needs.
• Provide extended or multi-session counseling for HIV-positive and high-risk HIV-negative clients when appropriate, including evidence-based interventions.
• Provide health navigation, make supported referrals, and accompany clients to service sites when appropriate.
• Participate in interdisciplinary program-planning meetings to design and implement community outreach initiatives and screening events.
• Assist with outreach events as needed, including outreach at community events and venues.
• Collaborate with clinical providers to coordinate culturally competent referrals.
• Attend continuing-education seminars, staff in-services, and relevant meetings and trainings; stay current with prevention-services trends and literature.
• Assist in drafting and editing program materials.
• Build referral relationships with Fenway Health providers and community organizations serving target populations.
• Ensure patients receive patient-centered, nonjudgmental care and participate in quality-improvement and quality-assessment activities.
• Follow agency and departmental policies, confidentiality principles, and safety procedures; identify and address unsafe situations.
• Maintain professional competence and provide records of continuing-education activities.
• Perform related duties as required.

Benefits

• Comprehensive medical insurance plans for those who qualify.
• Comprehensive dental insurance plans for those who qualify.
• Retirement plan with employer match.
• 11 paid holidays.
• Paid vacation.
• Other benefits are offered, but not specified.