Digital Health Navigator

AltaMed • Commerce, CA

2d

About The Position

The Digital Health Navigator (DHN) is a patient-facing guide who helps AltaMed patients and their families understand how to download and use digital tools that support an easier approach to redetermination. The DHN provides patient education, hands-on digital onboarding, technical assistance, and follow-up to help patients understand the renewal process, maintain Medi-Cal coverage, and use AltaMed’s digital services with confidence.

The role promotes adoption and use of AltaMed’s digital health platforms, identifies and addresses barriers to digital access, and tracks patient learning to improve understanding of the patient population’s digital-tool needs. The DHN manages an assigned panel of patients and provides personalized outreach throughout the renewal process. The role may also facilitate group education sessions for patients and health plan members with limited digital literacy. The DHN serves as an advocate and supportive liaison for patients and families, beginning with the pilot in fall of CY 26 and during the first two renewal cycles in CY 27.

Requirements

• High school diploma or equivalent.
• Demonstrated experience in customer service, sales, engaging challenging populations, community health, patient navigation, outreach, or public-facing technical support.
• Bilingual in English and Spanish.
• Proficiency using screen sharing, conducting webinars, and other methods to engage and educate patients on digital tools.

Nice To Haves

• Associate or bachelor’s degree in healthcare, Social Work, Public Health, Communications, or a related field.
• Basic understanding of and experience assisting patients with Medi-Cal, Covered California, or other state or county health insurance programs; training and support will be provided.
• Ability to work with patients whose primary language is one of AltaMed’s top needs, such as Vietnamese or Mandarin.
• Experience working with underserved or diverse populations.

Responsibilities

• Help patients and their families download and use digital tools related to redetermination.
• Deliver patient education, hands-on digital onboarding, technical assistance, and ongoing follow-up.
• Support patients in understanding the renewal process and maintaining their Medi-Cal coverage.
• Promote adoption and utilization of AltaMed’s digital health platforms.
• Identify and address barriers to digital access.
• Track patient learning to improve understanding of the patient population’s digital-tool needs.
• Manage an assigned panel of patients and provide personalized outreach throughout the renewal process.
• Facilitate group education sessions for patients and health plan members with limited digital literacy, as needed.
• Act as an advocate and supportive liaison for patients and families.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED