Digital Health Navigator

AltaMed • Commerce, CA

1d

About The Position

The Digital Health Navigator (DHN) is a patient-facing guide who helps AltaMed patients and their families understand how to download and use digital tools that make the redetermination process easier. The DHN provides patient education, hands-on digital onboarding, technical assistance, and follow-up to help patients understand the renewal process, maintain Medi-Cal coverage, and feel confident using AltaMed's digital services.

The role promotes adoption and use of AltaMed's digital health platforms, identifies barriers to digital access, and tracks patient learning to improve understanding of the patient population's use of digital tools. The DHN manages an assigned patient panel, provides personalized outreach throughout the renewal process, and may lead group education sessions for patients and health plan members with limited digital literacy. Beginning with the pilot in fall of CY 26 and during the first two renewal cycles in CY 27, the DHN serves as an advocate and supportive liaison for patients and families.

Requirements

• High school diploma or equivalent.
• Demonstrated experience in customer service, sales, engaging challenging populations, community health, patient navigation, outreach, or public-facing technical support.
• Bilingual proficiency in English and Spanish.
• Proficiency using screen sharing, conducting webinars, and other methods to engage and educate patients on digital tools.

Nice To Haves

• Associate or bachelor's degree in healthcare, Social Work, Public Health, Communications, or a related field.
• Basic understanding of and experience assisting patients with Medi-Cal, Covered California, or other state or county health insurance programs; training and support will be provided.
• Ability to work with patients whose primary language is one of AltaMed's other top needs, such as Vietnamese or Mandarin.
• Experience working with underserved or diverse populations.

Responsibilities

• Help patients and families download and use digital tools that facilitate redetermination.
• Deliver patient education, hands-on digital onboarding, technical assistance, and ongoing follow-up.
• Support patients in understanding the renewal process and maintaining Medi-Cal coverage.
• Promote adoption and utilization of AltaMed's digital health platforms.
• Identify and address barriers to digital access.
• Track patient learning to better understand the population's use of digital tools.
• Manage an assigned panel of patients and provide personalized outreach throughout the renewal process.
• Facilitate group education sessions for patients and health plan members with limited digital literacy, as needed.
• Act as an advocate and supportive liaison for patients and families during the pilot and initial renewal cycles.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED